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FREQUENTLY ASKED QUESTIONS

What is myGovernment?
myGovernment is an abbreviated name for the Malaysian Government Public Service Portal. It is designed as the single gateway to information and services provided by the Government of Malaysia via the Internet. Through myGovernment, you are linked to more than 900 government agencies websites nationwide. myGovernment is an initiative undertaken by the Malaysian Administrative Modernization and Management Planning Unit (MAMPU), a department at the Prime Minister's Department.
Why create myGovernment?
Most of the Malaysian Government information and online services have been on the internet for a long time, and myGovernment is created to provide you easy access and search for these information and services. Its easy-to-remember URL www.malaysia.gov.my is your first door to the Malaysian Government in cyber space. Here you will be provided answers to your government related enquiries and concerns. You are linked to more than 900 government agencies websites nationwide.
Who is eligible to access myGovernment?
Generally, myGovernment is open to all public users. However, you are required to register as a member to be allowed to access certain information as well as to conduct certain services online.
What about privacy? Am I being monitored of my access and my usage of myGovernment?
Your access and usage of myGovernment Portal is not monitored. To learn more about the myGovernment Privacy Policy, click on the Privacy Policy at the bottom of each page.
What are the benefits and privileges I get if I register as a member?
Generally, you will be given personalized page in the portal, personal message box, personal document repository as well as privilege to reach agencies directly. To learn more about the benefits and privileges, see 'Register now! Enjoy more privileges offered by the Portal' page.
How to register with myGovernment Portal?
User needs to click on the link Login / Register, Sign In to myGovernment page shall appear. Please click on the link Not a member? Please Sign Up, Sign Up page shall appear. To register as SSM user please click on the Individual button, and to register as KPKT user please click on the Business button. Once registration is successful, please check your email and click on the link given to activate your account.
What if I forgot my password?
User needs to click on the link Login / Register, Sign In to myGovernment page shall appear. Please click on the link Forgot your ID or Password? Reset Password page shall appear. User need to enter the User ID and click on the Next button. Security question shall display and user needs to give the correct answer. Please click on the Reset button and new password is sent to user email address during registration.
How to use the services offered in the myGovernment Portal?
User needs to register with myGovernment Portal before start using the services offered in the portal. User need to click on the services link to register the payment services. The payment services can be performed by using internet banking either Direct Debit or Credit Card.

Payment with Direct Debit can be perform by using internet banking that provided by Bank Islam, CIMB Clicks, Hong Leong Online Personal, Maybank2e.net, Maybank2u.com, PBeBank.com and RHB. Meanwhile payments with Credit Card only accept MasterCard and Visa.

User can view the bill / payment statement and perform payment with FPX (Debit from your account) or Credit Card. Please assure user have internet banking account. Only one method of payment is allowed at one time.

Loan installment and saving is imposed with service charges of RM0.50 for FPX and 1.8% for Credit Card. For SSM information at eSerahan charge imposed is RM15.00. After payment is successful, use can check at Form Cart for review and form submission. User can perform records review and payment status at Lihat/Semak Rekod Pembayaran.

What is MyPortal?
Each registered member is given a dedicated page to personalize certain information to be shown on this page called My Home. In this page a member is able to see messages received, personal documents that had been uploaded, status of online service transactions conducted and favourite Government websites and online service links.
What is the MyServices?
e-Transaction Center houses all online services provided by the Government of Malaysia. It provides you the opportunity to locate these services as well as to conduct these services online. Most government forms can also be found here and you could download from here.
What is the Messaging Center?
Messaging Center enables members to send and receive messages from Government agencies and Portal. It provides you with an alternative channel to access government agencies pertaining to your inquiries or concerns.

Members can also send and receive messages from community groups that they have subscribed to.
What is My eDocument Center?
Every registered member is given a personal document storage to keep their personal documents in digital form. It is called My eDocument Center. These personal documents can be used as supporting documents for selected online services via the e-Transaction Center.
How can I contact myGovernment?
You can click on Feedback and fill the feedback form. Alternatively, you can contact myGovernment at:-
Tel: 603-88884616
Fax: 603-88883261
How can I send feedback to the Malaysian Government agencies?
You can send your feedback by clicking a 'Feedback and Enquiry' which is located at the left panel of the Portal page. You need to fill up the feedback form that appears and submit it. If you are a registered member, you can send your feedback directly to agencies.

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