Digital Divide
ICT Collaboration
Public Private Partnership (PPP) is a form of collaboration between the public and private sectors where a stand-alone business is created.
Public Service Delivery and Local Government
Public Service Delivery and Local Government
Public Private Partnership (PPP) is a form of collaboration between the public and private sectors where a stand-alone business is created.
On 6 March 2019, the Securities Commission Malaysia (SC) published Public Consultation Paper 02/2019 Proposed Regulatory Framework for Property Crowdfunding. This paper aims to generate discussion and obtain views and feedback from stakeholders on the proposed regulatory framework for property crowdfunding activities in Malaysia. More information...
On 17 May 2019, ECF Baru, a P2P finance operator and property crowdfunding framework, was announced at the SC Fintech Roundtable. More information...
Introduction
The e-Services Project is one of the pilot projects under the Perdana Electronic Government application initiative. This project was signed on 23 May 2000 with the aim of enabling the public to deal with the Government through various electronic channels provided, namely online and kiosks. The e-Services Project is implemented under the Build, Own and Operate (BOO) concept. The appointed suppliers (service providers and gateway providers) have developed online applications and provided ICT infrastructure for the purpose of implementing online services for the Government agencies involved. All application development costs and infrastructure provision will be borne by the suppliers. The implementation of the e-Services Project has been implemented based on the Business Model that was proposed at that time.
The agencies involved in the e-Services Project are as follows:
The Government does not incur any application development costs and infrastructure provision but only pays the cost of the services used to myEG or KOMMS.
Objectives
The objectives of the implementation of the e-Services initiative are as follows:
i. As an alternative or optional channel for users/citizens to obtain services from the Government.
ii. All user transactions using e-Services will be recorded for future transactions.
iii. The services provided to users through e-Services are end-to-end.
iv. A strategic partnership between the Government and companies in improving the service delivery system to the people.
List of e-Services
Introduction
In line with the Public Sector ICT Strategic Plan (2016-2010), the Malaysian Administrative Modernization and Management Planning Unit (MAMPU) has developed a Public Sector Strategic Collaborative Network (JKSSA) with various domestic and foreign entities consisting of Government agencies, the private sector, academia and non-governmental organizations (NGOs).
Background
JKSSA was launched in conjunction with the CIO Convex Conference on 23 November 2016. JKSSA aims to create close collaboration between the public, private, academic and NGO sectors in providing exposure to the latest ICT technology scenarios and trends, improving skills and competencies and obtaining feedback from the private and academic sectors regarding policies and implementation of Government initiatives. At the same time, this strategic collaborative also provides a space to communicate Government policies, programs and initiatives to MAMPU strategic partners. In addition, this strategic collaborative is also able to stimulate the development of innovation by taking into account the use of new technologies, thus creating a win-win situation for the Government and the private sector.
Objectives
The objectives of JKSSA are:
Outcome
The impact of the establishment of JKSSA is as follows:
Forward Chain
Expand collaboration with public sector agencies, private sector agencies, academia and NGOs by diversifying programs according to established focus areas.
Introduction
The Immersion Program is a program that was proposed through The 38th Flagship Application Coordination Committee (FCC) on 19 November 2014. This program is a placement of civil servants to Private Agencies for the fast-track development of civil servants' ICT capacity.
Objectives
Through the Immersion Program, civil servants will go through a transformation process with the emergence of new ideas, the use of the latest technology and changes in the way they work towards a more critical and innovative approach in line with the modernization of the public service structure itself.
Smart collaboration through the placement of civil servants to Private Agencies can highlight the image of civil servants through self-development, personality and a more positive attitude in realizing the best management and administration of public services. Civil servants are exposed to a dynamic external environment and are instilled with personal characteristics of multi-skilled and adaptable workers.
The Weekly Meeting of the Public Service Department (JPA) with the Chief Secretary to the Government dated 14 January 2015 has agreed to the placement of officers using Special Placement Posts, JPA and administratively at the Multimedia Development Corporation (now known as the Malaysia Digital Economy Corporation (MDEC)) for a year starting in April 2015. This program involves a total of 15 officers from the Information Technology Services Scheme consisting of:
i. 5 PTM Grade F44;
ii. 5 PTM Grade F41;
iii. 3 PPTM Grade F32; and
iv. 2 PPTM Grade F29
ACHIEVEMENTS AND POSITIVE DEVELOPMENTS OF PARTICIPANTS DURING THE PROGRAMME
1. SECOND PLACE IN THE PUBLIC SECTOR HACKATON COMPETITION
The participants' exposure to the generation of brilliant and creative ideas during the first 3 months at MDEC helped the IP participants who participated in the Public Sector Hackathon in early September 2015 and produced a quality and potential mobile application using open source Public Sector data. The Immersion Program participant representative successfully secured second place out of 43 entries.
2. SUCCESSFUL DEVELOPMENT OF THE ASNAF TRACKING MOBILE APPLICATION (MOJA)
The MOJA application developed by Immersion participants has helped the Federal Territory Islamic Religious Council (MAIWP) make internal savings. The MAIWP, through the MOJA Application Handover Meeting to MAIWP on 7 April 2016, also announced that the development of MOJA fulfilled MAIWP's desire to develop this application which had been delayed for several years.
3. DEVELOPMENT OF TECHNICAL SKILLS OF OFFICERS
The mobile application development course using native programming languages has improved the technical skills of the participants. The Quality Assurance Session by MAMPU and several selected agency representatives on the production of the product on 29 March 2016 proved that the participants were capable of developing mobile applications and this was proven when all participants scored 70% and above for the technical assessment by the evaluation panel.
4. DEVELOPMENT AND IMPROVEMENT OF HUMAN SKILLS
A total of 21 skills and competencies from the aspect of soft skills that were applied throughout the program period have been successfully fostered in the participants. The positive development and skills of the participants can be seen through major programs involving participants such as BDA Digital Government Lab Launch, Microsoft's Imagine Cup (MMU), Jom Sembang 1 and 2 and NBOS JPA Outreach Programme.
5. DATA SCIENTIST
Ten (10) participants of the Immersion Program have successfully become Data Scientists. Despite being burdened by the tight program schedule, the participants remain committed to completing the Coursera Data Scientist course assignments and entering the exam until completion
Forward Chain
The Immersion Program ended on 15 April 2016 and officers returned to serve in the public service, namely at MAMPU, the Public Service Department (JPA) and the Government Online Services Unit (GOS), JPM. The same initiative was continued with the MAMPU-CISCO Collaboration Industry Involvement Program which began on 1 November 2016 until 31 January 2017.
INDUSTRY ENGAGEMENT PROGRAM
IN COLLABORATION WITH MAMPU-CISCO
Introduction
Industry Engagement Program in Collaboration with MAMPU-CISCO: IoT-Based Prototype Development Incubator (IoT Incubator) is a new program implemented with the aim of improving the competence of MAMPU ICT personnel, through collaboration between the Government and the private sector. This IoT Incubator Program is part of the industry engagement program framed within the Public Sector Strategic Collaborative Network (JKSSA).
Objectives
The program is implemented together with CISCO Systems (M) Sdn. Bhd. (CISCO Malaysia) which is a strategic partner of MAMPU with the following objectives:
i. Bridging the knowledge and skills gap between the Government and the ICT industry, particularly in relation to IoT technology;
ii. Enhancing closer cooperation and relationships between the Public and private sectors through an approach that is not solely project-based;
iii. Enhancing the capabilities of ICT personnel from MAMPU and the Public Sector in the field of IoT-based technology, as well as providing exposure to working experience in the challenging ICT industry environment; and
iv. Assisting the Government in implementing transformation, in an effort to provide the best and most relevant services to the people, by leveraging the latest technology.
The IoT Incubator was conducted for three (3) months, starting from 1 November 2016 to 31 January 2017. This program involved three (3) participants, namely two (2) MAMPU Officers from the ICT Sector and one GITN Sdn. Bhd. personnel who were representatives of the ICT industry. The IoT Incubator Program placed participants at CISCO Malaysia in Kuala Lumpur and CISCO Global Center of Excellence Songdo, Incheon, South Korea (GCoE Songdo). This allowed participants to use laboratory facilities including hardware and software owned by CISCO, for the purpose of conducting research and developing and testing prototypes. Participants with CISCO representatives at Seoul Transport Operation And Information Service (Topis), Seoul, South Korea (20 Dec)
Apart from technical assistance, knowledge and skills sharing was also carried out throughout the program with a focus on the IoT field and CISCO's product range.
Prototype Development
The Gutter Surveillance System (GSS) is a prototype developed by participants after a series of brainstorming sessions.
Prototype Development Process by Incubator Participants
The Rainwater Drain Monitoring System or GSS, was developed through the use of sensors, which are the main components to detect water conditions (level and flow). The readings obtained will be translated into data which is then processed analytically by the application system, to obtain the status of the rainwater drain.
Forward Chain
The implementation of the IoT Incubator has successfully improved the capabilities of ICT personnel at MAMPU and the Public Sector in general, in the field of IoT-based technology, as well as providing exposure to working experience in the ICT industry. MAMPU and CISCO are currently in the process of involving the Ministry of Health Malaysia, to further enhance the functional maturity of this GSS prototype which has the potential to be used as an effort to eradicate Aedes mosquito breeding grounds.
Introduction
The Immersion Program is a program that was proposed through The 38th Flagship Application Coordination Committee (FCC) on 19 November 2014. This program is a placement of civil servants to Private Agencies for the fast-track development of civil servants' ICT capacity.
Objectives
Through the Immersion Program, civil servants will go through a transformation process with the emergence of new ideas, the use of the latest technology and changes in the way they work towards a more critical and innovative approach in line with the modernization of the public service structure itself.
Smart collaboration through the placement of civil servants to Private Agencies can highlight the image of civil servants through self-development, personality and a more positive attitude in realizing the best management and administration of public services. Civil servants are exposed to a dynamic external environment and are instilled with personal characteristics of multi-skilled and adaptable workers.
The Weekly Meeting of the Public Service Department (JPA) with the Chief Secretary to the Government dated 14 January 2015 has agreed to the placement of officers using Special Placement Posts, JPA and administratively at the Multimedia Development Corporation (now known as the Malaysia Digital Economy Corporation (MDEC)) for a year starting in April 2015. This program involves a total of 15 officers from the Information Technology Services Scheme consisting of:
i. 5 orang PTM Gred F44;
ii. 5 orang PTM Gred F41;
iii. 3 orang PPTM Gred F32; dan
iv. 2 orang PPTM Gred F29
ACHIEVEMENTS AND POSITIVE DEVELOPMENTS OF PARTICIPANTS DURING THE PROGRAM
1. SECOND PLACE IN THE PUBLIC SECTOR HACKATON COMPETITION
The participants’ exposure to the generation of brilliant and creative ideas during the first 3 months at MDEC has helped the IP participants who participated in the Public Sector Hackaton in early September 2015 and produced a quality and potential mobile application using open source Public Sector data. The Immersion Program participant representative has successfully secured second place out of 43 entries.
2. SUCCESSFUL DEVELOPMENT OF THE ASNAF TRACKING MOBILE APPLICATION (MOJA)
The MOJA application developed by Immersion participants has helped the Federal Territory Islamic Religious Council (MAIWP) make internal savings. The MAIWP, through the MOJA Application Handover Meeting to MAIWP on 7 April 2016, also announced that the development of MOJA fulfilled MAIWP's desire to develop this application which had been delayed for several years.
3. DEVELOPMENT OF TECHNICAL SKILLS OF OFFICERS
The mobile application development course using native programming languages has improved the technical skills of the participants. A Quality Assurance Session by MAMPU and several selected agency representatives on the production of the product on 29 March 2016 proved that the participants were capable of developing mobile applications and this was proven when all participants scored 70% and above for the technical assessment by the evaluation panel.
4. DEVELOPMENT AND IMPROVEMENT OF HUMAN SKILLS
A total of 21 skills and competencies from the aspect of soft skills that were applied throughout the program period have been successfully fostered in the participants. The positive development and skills of the participants can be seen through major programs involving participants such as BDA Digital Government Lab Launch, Microsoft's Imagine Cup (MMU), Jom Sembang 1 and 2 and NBOS JPA Outreach Programme.
5. DATA SCIENTIST
Ten (10) participants of the Immersion Program have successfully become Data Scientists. Despite being burdened by the tight program schedule, the participants remain committed to completing the Coursera Data Scientist course assignments and entering the exam until completion
Forward Chain
The Immersion Program ended on 15 April 2016 and officers returned to serve in the public service, namely at MAMPU, the Public Service Department (JPA) and the Government Online Services Unit (GOS), JPM. The same initiative was continued with the MAMPU-CISCO Collaboration Industry Involvement Program which began on 1 November 2016 until 31 January 2017.
INDUSTRY ENGAGEMENT PROGRAM
IN COLLABORATION WITH MAMPU-CISCO
Introduction
Industry Engagement Program in Collaboration with MAMPU-CISCO: IoT-Based Prototype Development Incubator (IoT Incubator) is a new program implemented with the aim of improving the competence of MAMPU ICT personnel, through collaboration between the Government and the private sector. This IoT Incubator Program is part of the industry engagement program framed within the Public Sector Strategic Collaborative Network (JKSSA).
Objectives
The program is implemented together with CISCO Systems (M) Sdn. Bhd. (CISCO Malaysia) which is a strategic partner of MAMPU with the following objectives:
i. Bridging the knowledge and skills gap between the Government and the ICT industry, especially regarding IoT technology;
ii. Increasing closer cooperation and relationships between the Public and private sectors through an approach that is not solely project-based;
iii. Improving the capabilities of MAMPU and Public Sector ICT personnel in the field of IoT-based technology, as well as providing exposure to working experience in a challenging ICT industry environment; and
iv. Assisting the Government in implementing transformation, in an effort to provide the best and most relevant services to the people, by utilizing the latest technology.
The IoT Incubator was conducted for three (3) months, starting from 1 November 2016 to 31 January 2017. This program involved three (3) participants, namely two (2) MAMPU Officers from the ICT Sector and one GITN Sdn. Bhd. personnel who were representatives of the ICT industry. The IoT Incubator Program placed participants at CISCO Malaysia in Kuala Lumpur and CISCO Global Center of Excellence Songdo, Incheon, South Korea (GCoE Songdo). This allowed participants to use laboratory facilities including hardware and software owned by CISCO, for the purpose of conducting research and developing and testing prototypes. Participants with CISCO representatives at Seoul Transport Operation And Information Service (Topis), Seoul, South Korea (20 Dec)
Apart from technical assistance, knowledge and skills sharing was also carried out throughout the program with a focus on the IoT field and CISCO's product range.
Prototype Development
The Gutter Surveillance System (GSS) is a prototype developed by participants after a series of brainstorming sessions.
Prototype Development Process by Incubator Participants
The Rainwater Drain Monitoring System or GSS, was developed through the use of sensors, which are the main components to detect water conditions (level and flow). The readings obtained will be translated into data which is then processed analytically by the application system, to obtain the status of the rainwater drain.
Forward Chain
The implementation of the IoT Incubator has successfully improved the capabilities of ICT personnel at MAMPU and the Public Sector in general, in the field of IoT-based technology, as well as providing exposure to working experience in the ICT industry. MAMPU and CISCO are currently in the process of involving the Ministry of Health Malaysia, to further enhance the functional maturity of this GSS prototype which has the potential to be used as an effort to eradicate Aedes mosquito breeding grounds.
Overview
In 2015, Malaysia Digital Economy Corporation (MDEC) has introduced the eRezeki programme, a programme that was designed based on the Crowdsourcing / Sharing Economy models with the main objective of providing additional income opportunities for the Rakyat via digital platforms. The programme facilitates matching of individual participants with jobs or tasks offered by various Crowdsourcing / Sharing Economy platforms via comprehensive profiling, training and on-boarding process.
The main target group of this programme are individuals from lower income households, unemployed and underemployed, pensioners, veterans as well as individuals with disabilities. Examples of task / jobs offered in this programme includes delivery rider, personal helper, e-hailing drivers, electrician, home tutor etc.
The eRezeki initiative is also in line with and supports the following United Nations Sustainable Development Goals (SDG) :
Outcome
The eRezeki Programme has proven success in delivering income opportunities to the people via the Sharing / Gig Economy model. From 2016 to 2020, more than RM1.3 billion worth of income was earned by more than 700,000 participants of the programme. The exponential growth over the years indicates the growing trend of Sharing / Gig / Freelance Economy sector in the local market and is in line with the global landscape.
Additionally, the local Sharing / Gig Economy ecosystem is also growing rapidly with the emergence of new start-ups in this space. There are more local Sharing Economy platform players in 2020 compared to the year 2015. Based on data from eRezeki, there were only 5 local platform partners in 2015 as compared to 106 local platform partners in 2020.
Archievement
MDEC’s effort in creating new digital income opportunities for Malaysians has not gone unnoticed. The eRezeki Programme has received recognitions from several international bodies such as :
The eRezeki programme was also cited in publications and conferences such as :
Contact:
Client Contact Centre (CliC)
Malaysia Digital Economy Corporation (MDEC)2360 Persiaran APEC63000 CyberjayaSelangor Darul Ehsan
Contact No. : 1-800- 88-8338
E-mail : clic@mdec.com.my
Social Media: https://www.facebook.com/myerezeki
Responsible Agency :
Malaysia Digital Economy Corporation (MDEC)
FAQ
Introduction
The eUsahawan program aims to instill digital entrepreneurship values and knowledge to micro, rural and youth entrepreneurs to generate income, market products and increase sales. This initiative is implemented through learning and training in the digital entrepreneurship curriculum implemented in TVET and IPT as well as short specializations implemented in specific locations throughout the country.
The eUsahawan program is held in the form of a hands-on course using a syllabus developed by MDEC together with industry players and is recognized by the accreditation body Ofqual United Kingdom. In addition, the eUsahawan course can also be accessed online at the website http://www.mdec.my/go-ecommerce in the form of interactive online learning, as an alternative for participants who do not have access, time or ability to attend the courses held.
Objectives
eUsahawan is a program run by MDEC and the government as an effort to help the people by providing exposure to digital entrepreneurship among Malaysian youth and micro entrepreneurs of Small and Medium Enterprises. The objective of this program is to provide exposure to digital entrepreneurship in developing micro entrepreneurs and small and medium industries, by targeting the effectiveness of the training program through the main indicator, namely online additional sales reports.
Tools/Features Used
1. Integration of the eUsahawan Curriculum in Higher and Vocational Education Institutions:
The eUsahawan program has been implemented as part of the entrepreneurship curriculum in more than 43 higher education institutions (TVET and IPT), involving training (TOT) and development (CPD) of teaching staff, practical learning of digital entrepreneurship modules and monitoring of student performance, as well as Accelerator courses for potential students. Overall, the implementation of the eUsahawan program in IPT and TVET throughout the years 2015 - 2020 has recorded the following records:
2. Entrepreneurship Portal http://www.mdec.my/go-ecommerce
To ensure that entrepreneurs are always prepared for the challenges of the digital economy, MDEC has also provided an online platform that can help them meet their business needs such as online profiling tools, online learning, managed services recommendations and business networking opportunities. There are 57 digital entrepreneurship development modules that are ready for unlimited access. This platform also provides a simple bookkeeping application for easy financial management facilities for entrepreneurs to use.
Achievements
From January 2016 to December 2020, a total of 408,016 young and rural entrepreneurs were trained and of this total, a total of 158,340 entrepreneurs successfully reported additional sales of RM973.4 million.
About MyEG
MyEG Services Berhad (“MYEG”) is the concessionaire for the Malaysian Multimedia Super Corridor (“MSC”) Electronic Government Applications (“E-Government”). MYEG builds, operates and owns electronic channels to deliver services from various government agencies to Malaysian citizens and businesses.
The first wave we implemented in the early years (2000 – 2010) involved the Government to Citizen (“G2C”) category and the Government/Enterprise Solutions (“GES”) category. Over the past 5 years, MYEG has invested in and introduced next-generation technologies based on The Internet of Things (“IoT”) solutions. We believe that the implementation of IoT combined with data analytics will bring significant changes to our overall quality of life. Our environment will increasingly anticipate our needs rather than react to our actions.
The IoT solutions introduced by MYEG at the national level are the first of their kind in the world.
Business Areas
MyEG Services Berhad and its Group of companies are primarily involved in the business of developing and implementing Electronic Government Services (E-Government) and other related services as an E-Government initiative in addition to investments. The E-Government initiative is a program that focuses on improving the way the government operates internally, and how to provide the best services to the people. Overall, the E-Government initiative makes it easier for the public to obtain information and conduct transactions with various service providers more easily and in a more manageable time through the Electronic Services (E-Services) application.
The main Service Providers that use e-Government services and solutions are Kuala Lumpur City Hall (DBKL), Malaysian Insolvency Department (JIM), Road Transport Department (JPJ), Royal Malaysian Police (PDRM), Tenaga Nasional Berhad (TNB) and Telekom Malaysia Berhad (TMB).
The business group is divided into 2 business area strategies:
G2C services refer to services such as booking driving theory tests, issuing and renewing licenses, Electronic Bill Payment (EBPP), summons review and payment services, and online bankruptcy and liquidation status searches (e-Insolvency).
This service is available online through G2C portals and kiosks placed in several strategic areas throughout Malaysia to allow users without Internet access to take advantage of E-Services facilities. This G2C portal allows users to make transactions directly or 'real time' and access information from several service providers (services suppliers). This makes MyEg a one-stop center for government-related E-Services where users can find information and services in a convenient package that connects to several service providers (service suppliers) in delivering services to the public.
GES is a non-internet-based service such as enterprise solutions and software services, system development and maintenance as well as services provided at E-Services centres. The provision of services at E-Services centres includes aspects of the Driving Theory Test in the Driving Licence course, digital image security and the purchase of test cards to sit for the Test. This service is not internet-based and cannot be done privately.
Target businesses include services for driving schools, driving institutions, insurance companies, financial institutions, law firms, etc. GES services offer easy-to-manage and scalable programming solutions, which include software development and modification for proprietary applications.
Updated date: 1/7/2026