Among the e-Customer initiatives offered by government agencies other than MyGCC include:
Online Customer Meeting Day
Online Customer Meeting Day (e-Customer PSD) is an initiative by the Public Service Department (PSD) that allows the public, civil servants, or retirees to obtain assistance and information regarding PSD services without having to come to the office.
Key features:
- Sessions are conducted online according to the set date
- Sessions are held via platforms such as Microsoft Teams or specific applications
- Users need to book an appointment slot in advance via the e-Customer portal
- Specifically for inquiries related to service matters, pensions, leave, promotions, and the like
Live Chat or Government Chat Bot
Several government agencies have introduced Live Chat or Chat Bot services to provide immediate responses to users regarding basic inquiries.
Type:
- Live Chat: Direct conversation with officers on duty (real humans).
- Chat Bot: Automated system that answers frequently asked questions (FAQs) quickly.
Among the agencies that offer Live Chat or Chatbot functions: