Introduction

In 2020, the Ministry of Higher Education Malaysia (MOHE/KPT) was granted approval for funding under the National Economic Recovery Plan (PENJANA KPT–Career Advancement Programme, PENJANA KPT-CAP). This programme is structured to provide reskilling and upskilling, exposure to the gig economy, and entrepreneurship pathways, while offering graduates opportunities for job placement. The main objective of the programme is to reduce the impact of the pandemic on graduate employability in the country.

Following this initiative, the PENJANA KPT-CAP Application System was developed under the Graduates Reference Hub for Employment and Training (GREaT) Portal, Ministry of Higher Education. The system aims to enable eligible Malaysian graduates from public universities, polytechnics, and community colleges to submit applications for the various programmes offered under PENJANA KPT-CAP with greater ease and efficiency. The purpose of this system is to simplify access for qualified Malaysian citizens to participate in career advancement opportunities and to improve the marketability of graduates through a more organized digital platform provided by the Ministry.

Objectives

The PENJANA KPT-CAP Application System is intended to monitor and track programme offerings by Higher Education Institutions (IPT), the implementation of programmes by appointed organizing companies, the number of applications and offers, participant attendance, and the performance of allocated expenditure. All data on programme offerings and execution collected in a structured reporting format will be submitted to the skills enhancement coordinator under PENJANA, namely Human Resource Development Fund / Pembangunan Sumber Manusia Berhad (HRDF/HRDF), Ministry of Human Resources.

The system has also been integrated with the Graduate Tracer Study System (SKPG) of the Ministry of Higher Education, which stores verified graduate information from 2006 onward. Through this facility, graduates are able to apply for PENJANA KPT-CAP programmes without re-entering personal details or waiting for manual verification. Users only need to log in using their national identification number (new IC) as unique identification, as all records in SKPG have already been reviewed and validated by IPT during the year of convocation.

Way Forward

The system will be expanded to Private Higher Education Institutions (IPTS) to enable both IPTS and their graduates to apply for programmes under PENJANA KPT-CAP. Modules for programme offerings and implementation reporting are currently being improved to make the platform more flexible and modular in handling highly dynamic programmes resulting from the rise of COVID-19 cases and the enforcement of the Movement Control Order (MCO/PKP).

In addition, the application system will be linked to the MyMoheS System of the Ministry of Higher Education, which compiles final-year student information from public universities, polytechnics, and community colleges. This integration will allow eligible final-year students to be verified through the PENJANA KPT-CAP system, thereby giving them early access to apply for the relevant career advancement programmes.

Impact

The development of this system has had the following positive impacts:

Graduates:

1. Able to access PENJANA KPT-CAP applications quickly and easily without filling personal information or waiting for verification.
2. Can check programme eligibility and obtain the latest offerings through email notifications sent periodically.

IPT:

1. Can offer programmes, update programme information, monitor applications, and generate implementation reports directly via the system.
2. Able to monitor the performance of organizing companies appointed on behalf of IPT.

KPT:

1. Gains fast access to verified data for preparation of reports and feedback.
2. Can analyze trends to improve policies and mechanisms of programme execution.
3. Able to generate structured reports for stakeholders.

HRDF:

1. Can access data efficiently for skills enhancement reporting under PENJANA.
2. Able to prepare and submit implementation reports to the Ministry of Finance / Ministry of Finance.

More Information

Name: Mrs. Salwati Badroddin

Telephone No.: 03-88705320

Emel:            salwati.bad@mohe.gov.my 

Name:         Mrs. Hanim Binti Sharom

Telephone No.: 03-88706914

Emel:          hanim.s@mohe.gov.my

Background

The National Economic Recovery Plan (PENJANA) is an implementation blueprint aimed at revitalizing Malaysia’s economy following the global COVID-19 pandemic. Immediate and proactive measures were required to protect citizens, support businesses, and strengthen the national economy in facing this prolonged and continuing crisis.

PENJANA outlines a short-term recovery strategy formulated through engagement sessions involving more than 100 stakeholders from both public and private sectors. Collectively, 40 initiatives valued at over RM35 billion (approximately RM35 billion) were introduced to fulfill four main goals:

• Enabling Employment & Reducing Unemployment;
• Ensuring Financial Capacity & Providing Liquidity;
• Digitalization & Operating in the New Normal; and
• Enhancing Consumer & Investor Confidence.

The implementation of PENJANA is guided by four (4) main principles:

1. Initiatives under PENJANA will continue to be refined based on priorities and needs
2. Coordinated public-private sector collaboration is not limited to Government-Linked Companies or Government-Linked Investment Companies.
3. Transparency and openness in publicizing all initiatives and results.
4. Each initiative is monitored to enable measures to be quickly refined according to needs and to ensure that aid reaches the targeted beneficiaries quickly and accurately. Data from 53 ministries and agencies is collected, analysed and shared with implementing agencies for continuous improvement through the LAKSANA unit, which is the National Inter-Agency Economic Stimulus Implementation and Coordination Unit under the Ministry of Finance.

To ensure transparency and openness, status reports on the implementation of these measures are shared weekly by the Ministry of Finance.

More Information

Telephone No. : 03-8882 4666

E-mel : penjana@treasury.gov.my

IntroductionKulim Integrated Database System, also referred to as KIDS, is an integrated database application that enables users to access various online services provided by the Kulim Kedah Municipal Council (MPKK) using a single account.

BackgroundThe KIDS Project Portal MyGovernment is implemented under the Smart Governance Initiative – Development Allocation Warrant P.43, Project Code 00400 109 1010, as part of Rolling Plan 4 (RP4) of the 11th Malaysia Plan (RMKe-11), in line with Kulim’s selection as a pilot Smart City under the Malaysia Smart City Framework.

MPKK is focused on ensuring the success of Kulim as a pioneer Smart City, which requires participation from multiple stakeholders, particularly public engagement and collaboration with government agencies to accelerate development while safeguarding environmental sustainability. The key smart elements Kulim will emphasize are: SMART GOVERNMENT, SMART DIGITAL INFRASTRUCTURE, SMART LIVING, and SMART PEOPLE.

MPKK aims for the newly introduced SMART GOVERNMENT component to deliver unified spatial data accessibility to all parties, including the public, investors, developers, consultants, and other stakeholders. This initiative is expected to reduce the gap between government agencies and the community, fostering more efficient access to spatial and GIS-based information.

Objectives

The objectives of the development of Kulim Integrated Database System (KIDS) are:

1. Creating an integrated database in applying the use of GIS includes providing information on lots, assessments, assets, and facilities in the Kulim district as the main reference source for the Agency and the public.
2. Manage district spatial information electronically and web-based to help expedite related internal and external workflows; improve government services; and
3. Generate reports and statistics automatically, in real-time, easily and quickly to improve the efficiency of the monitoring process more effectively and comprehensively.

Tools/Features UsedKIDS employs ARCGIS software and customized functions based on fundamental requirements. It is integrated with the MPKK main system supported by ORACLE and ORACLE databases, implemented via outsourcing across eight development phases:

User Requirement Study (URS); System Prototype Development; Hardware and Software Procurement; Integrated Database Development; Interface Development; Testing; Documentation; and Training of Trainers (TOT).

ImpactThe impact of KIDS includes:

• Providing a more efficient medium for technology transition aligned with rapid digital growth.
• Establishing a scalable platform capable of exchanging and benefiting from information across multiple core business systems, supporting long-term spatial data needs; and
• Ensuring platform sustainability in line with present and future market and IR 4.0 requirements.

Achievements/Statistics

KIDS is targeting an increase in user access of 200 visitors per day when the system is functioning 100 percent.

Way Forward

Technology security and user safety are the main agendas in realizing the Government’s aspiration toward Digital Governance. To enhance system effectiveness, an upgraded version KIDS 2.0 is planned to incorporate broader functions and IR 4.0 technologies.

The Kulim Kedah Municipal Council (MPKK) aspires to realize Kulim Smart City’s vision by leveraging information technology to address urban issues while improving quality of life, economic growth, environmental sustainability, and more efficient municipal management.

Further Information

Haji Hamzah Bin Ab. Halim, BCK, PJK 

Director of Planning and Landscape Department

Kulim Municipal Council 

Tel. No.: 04-4325225

E-mail: info@mpkk.gov.my

PenjanaKerjaya is an incentive for employers who hire new workers. This initiative includes financial assistance to employers through the Incentive for Employee Recruitment or Hiring Incentives, training programmes for the purpose of reskilling and upskilling new employees as well as mobility assistance for workers.

First introduced on 15 June 2020 under the National Economic Recovery Plan or PENJANA, the main objective of the PenjanaKerjaya initiative is to encourage the creation of job opportunities by employers and to stimulate recruitment during and after the Covid-19 crisis. Through this incentive, the unemployment rate among local citizens can be reduced and subsequently drive the recovery of the national economic sector forward.

The implementation of PenjanaKerjaya in 2020 provided employment opportunities to more than 132,118 individuals, making the total placements by the employment service PERKESO as of 31 December 2020 reach 161,603 persons.

The success of PenjanaKerjaya in 2020 led to the continuation of PenjanaKerjaya 2.0 under Budget 2021. With better incentive rates and the addition of recruitment categories, PenjanaKerjaya 2.0 this year is expected to place more than 250,000 job seekers with new employers.

RECRUITMENT CATEGORY

There are several categories of employment that employers are eligible to apply for, including:

Workers Aged 40 and Under

ncentive: Employers will receive financial incentive amounting to 40% of the employee salary hired with wage ceiling set at RM10,000. Maximum payment receivable by employers is RM4,000 per month.

Training: Employers can send new workers to training courses with maximum cost up to RM7,000.

Mobility Assistance: Workers are eligible to receive mobility assistance if they accept job offers far from resident location amounting to RM500 for distance less than 100km and RM1,00 for distance more than 100km.

Workers Aged 40 and Above/ Vulnerable Groups (Individuals with Disabilities, SOCSO Return To Work Participants, Ex-Prisoners and Drug Addicts, and the Extremely Poor)/ SIP (Employment Insurance System) Benefit Recipients and Long-Term Unemployed

Incentives: Employers will receive an incentive of 60% of the employee's salary, with a maximum amount of up to RM6,000 per month.

Training: Employers can send new employees for training courses with a maximum cost of up to RM7,000.

Mobility Assistance: Employees are eligible to receive mobility assistance if they accept a job offer away from their place of residence of RM500 for a distance of less than 100km and RM1,00 for a distance of more than 100km. 

Malaysianization (Local Workers Replacing Foreign Workers or Expatriates)

Incentives: Employers are eligible to receive a financial incentive of 40% of the employee's salary, with a maximum amount of up to RM4,000. Employees are also eligible to receive an incentive of 20% of the salary received, with a maximum amount of up to RM2,000.

Training: Employers can send new employees for training courses with a maximum cost of up to RM7,000.

Mobility Assistance: Employees are eligible to receive mobility assistance if they accept a job offer away from their place of residence of RM500 for a distance of less than 100km and RM1,00 for a distance of more than 100km.

Apprenticeship Program (School Leavers or Graduates Employed Under the Apprenticeship Program)

Incentives: Employers are eligible to receive a financial incentive of RM1,000 for a maximum period of 3 months for each apprentice recruitment.

Training: Employers can send apprentices for training courses with a maximum cost of up to RM4,000.

Mobility Assistance: Employees are eligible to receive mobility assistance if they accept a job offer away from their place of residence of RM500 for a distance of less than 100km and RM1,00 for a distance of more than 100km.

JOB CREATOR 2.0 APPLICATION STEPS

The following is the procedure for employers to apply for the PenjanaKerjaya 2.0 incentive:

1. Advertise job vacancies and recruit new workers at MYFutureJobs Portal.
2. Register new workers and submit application at PenjanaKerjaya system.
3. Pay EIS and PERKESO contributions via ASSIST PERKESO Portal.
4. Register workers for training courses if necessary.
5. Register workers for Mobility Assistance if eligible.

For further information on PenjanaKerjaya 2.0 incentives, employers can contact 1-300-22-8000 or 03-80915300 or email at penjanakerjaya@perkeso.gov.my.

INTRODUCTION

The Rural Community Centre (PKD) is one of the initiatives of the Ministry of Rural Development (KPLB) to help improve the standard of living and well-being of rural communities. PKD is a restructuring of the Rural Transformation Centre (RTC) and Mini Rural Transformation Centre (MRTC) implemented by the Government on 11 October 2018. This restructuring maintains the existing functions of the RTC and MRTC and also involves empowering the roles of 191 PKDs throughout the country including Sabah and Sarawak with additional functions to provide better services to the local community in line with the PKD motto, which is “One Stop for Various Services”.

The objectives of the establishment of the Rural Community Center (PKD) are as follows:

• Providing community training in the form of skills and Information and Communication Technology (ICT) to the local community;
• Increasing awareness, exposure and encouraging the use of ICT among rural communities to bridge the digital divide;
• Becoming a platform for Government/Private/Non-Governmental Organization (NGO) agencies to deliver services/products/information to the rural community;
• Becoming a center for local economic activities to encourage rural communities to venture into the economic and entrepreneurship fields in addition to providing a platform for rural entrepreneurs to promote their products/services; and
• Becoming a center for volunteer activities with the involvement of the local rural community and Government/NGO/Private/Institute of Higher Education (IPT) agencies.

The functions and roles of the Rural Community Center are as follows:

Community Training Center 

Provides skills training & ICT training to local residents;

Women's Activity Center

Provides or organizes programs that can enhance the role of women in rural community institutions, especially increasing their involvement in the economic and entrepreneurial sectors as well as leadership.

One-Stop Service Centre 

Provides services needed by the local community in collaboration with Government/private/Non-Government Organisation (NGO) agencies such as JPJ mobile counters, collection and distribution centres for Pos Malaysia.   PKD also acts as a centre for disseminating information on Government agency services;

Volunteering

Organises volunteering programmes/activities with the involvement of the local community such as free tuition, awareness briefings and gotong-royong activities; and

Rural Entrepreneur Product Collection Centre

As a hub for collecting and promoting rural entrepreneur products.

IMPLEMENTATION OF ICT IN RURAL COMMUNITY CENTERS (RCCs)

The importance of implementing ICT in RCCs is also stated in the Action Plan Steps set out in the Rural Development Policy (RDP). The formulation of this RDP also refers to the United Nations targets under the Sustainable Development Goals 2030 agenda and the thrusts of the RDP involving RCCs are as follows:

(i) Thrust 4: 

Complete and Sophisticated Infrastructure under the policy statement – ​​access to telecommunications and broadband at affordable rates in rural areas through the development, expansion and improvement of PKD to provide exposure to rural communities on ICT;

(ii) Thrust 5: 

The Excellence of the Rural Youth Generation under the policy statement – ​​the youth generation enjoys a sustainable income through entrepreneurship by diversifying programs through PKD as a center of local economic activities, especially in the fields of business and entrepreneurship;

(iii)Thrust 6: 

Progressive Rural Women  under the policy statement – ​​economic empowerment of rural women through increasing opportunities for women's involvement in the economic and entrepreneurial sectors through increasing ICT accessibility to women for women's empowerment programmes with the use of ICT facilities in PKD; and

(iv)Thrust 10: 

Integrated Housing, Regional Development and Rural Settlement under the policy statement by strengthening the role of PKD through a review of the role of PKD and empowering the role of PKD Managers in rural economic growth.

In relation to this, PKD plays a role to increase awareness and provide exposure to rural community regarding Information, Communication and Technology (ICT) and bridge the digital gap between urban and rural community by implementing services and programmes such as below:

• providing computer training room that place desktop computers for course participants and PKD visitors;
• organize courses and trainings based on Information, Communication and Technology (ICT);
• enhance support services to rural community to paradigm shift towards digital transformation;
• upgrade internet services to broadband with bandwitdh capacity minimum 8 Mbps;
• expand strategic cooperation with agencies such as PERKESO for labour market advancement programmes;
• PKD also activated as rural online vaccination registration centre started 20 May 2021;
• offer services such as Register Bank Agent (RBA) for utilities bill payment and digital economic activities;
• help rural citizens access internet services and digital economic facilities; and
• support rural students desktop computers and internet facilities for Teaching and Learning from Home (PdPR) during Covid-19 pandemic.

CLOSING

The Ministry through PKD will always ensure that rural communities will also enjoy the benefits of ICT implementation, and the 2021 Budget also recognizes telecommunications as the country's third public utility.   In addition, PKD will also further intensify ICT-based services or programs so that rural communities can adapt to new norms with the needs of digitalization in life.

Background

The Participant Community Portal was completed in May 2015 and can be accessed via the link felcra participant. This portal contains registration and login information for Participants and contains Participant information, project information, profit information and development cost. This portal serves as a link and information sharing platform between FELCRA Berhad and ‘Stakeholders’, namely FELCRA Berhad Participants.

Impact

This medium is to reduce the gap in the distribution of information between Participants and agencies, especially for Participants who are separated due to geographical factors throughout Malaysia. The information obtained can be used as a guide for future Rural Development programs. Through this Participant Community Portal, Participant Citizens can access the following information.

1. Participant Information

Participant's basic information which contains Participant's information, occupation and Participant's family information which consists of information about spouse and children. 

2. Participant's Project Information

Detailed information regarding Participant's land ownership. This information includes the area of ​​holding and where Participant's land is registered. 

3. Profit Information

Participant's project information where Participant can view Dividend Profit Slip. Participant only enters the registered project and chooses to view the type of profit payment and profit year. All relevant information will be displayed. 

4. Development Cost Information.

Information regarding the total costs incurred by FELCRA Berhad starting from the planting process until the fruiting process.

PARTICIPANT COMMUNITY PORTAL PROCESS FLOW

Further Information

Name, Telephone and Email of Officer to contact: informasi.peserta@felcra.com.my

Responsible Agency: FELCRA Berhad

MyMall is a digital entrepreneurial ecosystem development platform introduced by the Ministry of Entrepreneur and Cooperative Development (KUSKOP) on April 12, 2022. MyMall consists of four main axes, namely e-commerce, entrepreneurial training, access to business financing and marketing. The creation of MyMall is to promote the digitalization process of micro, small and medium enterprise (PMKS) entrepreneurs in Malaysia, especially when facing economic challenges following the spread of Covid -19.

To make MyMall a comprehensive ecosystem development platform, KUSKOP has taken the initiative to integrate all e-commerce platforms under its agencies under MyMall. The purpose of this integration is to ensure that charges to entrepreneurs are adjusted at a minimum rate thus minimizing the price of goods/services offered to buyers. Apart from that, related promotional costs can be consolidated under one platform.

To encourage more SMEs to join the platform, the Ministry also implemented an onboarding process for entrepreneurs in the field. During the onboarding session (which was offered free of charge), entrepreneurs were given instructions on how to open an account on MyMall, upload their products or services on the platform, and were guided to handle orders and deliver goods to buyers.

Outcome

Since its launch until 31 July 2024, MyMall has 2,264 customers, 2,358 active merchants consisting of 1,985 products, and has generated sales revenue of RM8.85 million.

The provision of this platform is aimed at helping to boost local PMKS business activities, which will indirectly open up more job opportunities in the country. This will also be a catalyst in achieving the target of PMKS contribution to Gross Domestic Product (GDP) of 45 percent by 2025.

Through MyMall, KUSKOP is committed to ensuring a more inclusive ecosystem in supporting the competitiveness of local entrepreneurs, especially micro-entrepreneurs. Looking at the long-term plan, all the results and findings obtained through MyMall will be important information in helping KUSKOP formulate new entrepreneurship policies or guidelines. This in turn can help set goals and determine the direction of entrepreneurship development in this country.

Further Information

The implementing agency for the MyMall project is SME Bank. The appointment of SME Bank as the implementing agency is due to the agency's experience in managing its e-commerce platform, ODELA.

The KUSKOP officers who can be contacted are:

Links To Pages

The MyMall2.0 application can also be downloaded on the Google Play Store and the App Store.

The MalaysiaBiz Portal, launched in December 2020, is a single gateway to facilitate business registration and license applications online. The portal aims to encourage new business establishment and increase company formalization by creating a business-friendly environment to enhance the country's competitiveness. 

The National Entrepreneur and PMKS Development Council (MPUPK) meeting has approved the development of the MalaysiaBiz Portal as one of the high-impact programs under the SME Master Plan (2012-2020). The development of the MalaysiaBiz Portal was led by the Malaysian Administrative Modernization and Management Planning Unit (MAMPU) in 2016 and was later led by the Ministry of Entrepreneur and Cooperative Development (KUSKOP) in December 2020 and subsequently taken over by SME Corp. Malaysia in May 2021.

MalaysiaBiz Portal Services and Benefits

MalaysiaBiz Portal offers various online services as follows:

• Applications for 23 types of business registration such as sole proprietorship, partnership, cooperative, corporate body and multi-disciplinary practice;
• Applications for 80 types of business licenses such as scheduled goods manufacturing licenses, printing press licenses, housing developer licenses, business and advertisement premises licenses, hawker licenses and contractor registration certificates;
• Create an interactive search to enable users to obtain business descriptions and check licenses related to business activities;
• Purchase MyBiZ-DATA company profiles;
• Provide a personal dashboard to make it easier for users to monitor and manage all application matters; and
• Provide e-Support Helpdesk, My Inquiry and Maklumbalas to make it easier for users to submit complaints and subsequently check the status of complaints and feedback regarding the portal, licensing and so on.

SMEs can access the MalaysiaBiz Portal services through five (5) simple steps as follows:

1. Register User ID;

2. Search for business registration and/or licensing;

3. Apply for business registration and/or licensing;

4. Check application status; and

5. Approval

Achievements

As of October 2024, 3,639 pieces of information on licensing or registration at the federal, state and local authority levels have been uploaded to the Portal, covering a total of 10,688 business activities. A total of 752 Agencies and Licensing Authorities are listed in this portal, with 6 registration bodies and 62 licensing authorities integrated through the MalaysiaBiz Portal.

The MalaysiaBiz Portal is one of the Government's initiatives by providing better access to online services in realising the Digital Government agenda.

Further Information

Name, Telephone and Email of Officer to contact:

1. Mohd. Faiz bin Mohammed Yunus (faiz@smecorp.gov.my)
2. Dottie Azura binti Mohd Nordin (dottie@smecorp.gov.my)

Responsible agency:

SME Corporation Malaysia (SME Corp. Malaysia)

Links to Specific Pages:

The PgLAND portal is a facility that allows Penang Land Administration customers consisting of law firms, developers, surveyors, government agencies, auctioneers and the public to transact online for Land Tax and Parcel Tax payments, purchase of Private and Official Search documents and business and non-business Transfers. The implementation of the PgLAND system involves the Land and Mines Office (PTG) and all District and Land Offices (PDT) in Penang.

Advantages of the PgLAND system:

• Easy to access with internet access anytime and anywhere.
• Online payment using Internet Banking (FPX), Credit Card or Business Account (B2B).
• Download copies of bills and receipts as well as payment history records.
• Faster tax payment by setting favorite tax accounts.
• Transaction hours via PgLAND are every day starting at 1.00 am to 10.00 pm.
• Document submission and collection times via counter are the same as office operating hours.

Outcome

The project benefits and impacts are as follows:

1. Increase the efficiency of counter operations in digitizing face-to-face counter operations; 
2. Improve the land administration delivery system; 
3. Reduce customer complaints; 
4. Simplify customer transactions; 
5. Support the KPIs of digitizing land services in a cashless and end-to-end (E2E) manner;  and 
6. Support the Public Sector Digitalization Strategic Plan 2021-2025.

Achievements

To date, the PgLAND portal has had 154,656 registered ID accounts. Although land and parcel tax payments can be made without having an ID, the number of ID registrations shows user acceptance of this portal. The trend of online payments on the PgLAND portal has also increased compared to the beginning of the implementation. The Penang PTG always carries out promotions to increase public awareness and encourage customers at the counter to switch to online services for three (3) transactions, namely payment of Land Tax and Parcel Tax, purchase of Private and Official Search documents and submission of transactions and non-transactions.

Statistics/Figures/Pictures/Icons

Figure 1: PgLAND implementation involves all PTG and PDT areas

Figure 2: PgLAND Implementation Phase

Figure 3: Promotion of PgLAND through the official PTGPP portal

Further Information

Responsible Agency:

Penang Lands and Mines Office

KOMTAR, Penang

Email: webptg[at]penang[dot]gov[dot]my

The Penang Smart Parking (PSP) system was implemented in 2019 by the Local Government Division (BKT) in collaboration with the Penang City Council (MBPP), Seberang Perai City Council (MBSP) and HeiTech Padu Berhad.

The objective of establishing the PSP system is to encourage the use of smart applications for parking payments and upgrade the smart enforcement system for use by local authorities.

Following the establishment of the PSP system, users of Parking Lots (TLK) in the areas under the jurisdiction of the Penang Local Authority (PBT) can save a lot of time in finding parking and paying parking charges online without having to queue long.

At the same time, the PSP system is a user-friendly, simple, suitable and widely applicable system. In addition, PSP system users can quickly locate the best parking space and pay for parking with cashless payment. The PSP system also provides a pleasant parking experience with the Internet of Things (IoT) and new technologies.

Impact:

PTK TLK users can save a lot of time to find parking and pay parking charges online without having to queue in long lines.

Achievements:

• Best Recipient of the Infrastructure Track of the Public Sector Innovation Awards (Alnsa) 2023
• Gold Award in the International Convention on Quality Circles (ICQCC) 2022 Program Participation

Statistics/Figures/Pictures/Icons:

More Information

Name: Puan Nurjannah binti Mohd Idris

Phone: 04-6505928

E-mel: nurjannah.idris@penang.gov.my

Links to Specific Pages and FAQs

MyPPSM is an online portal developed by the Public Service Department (JPA) and comes into effect from 1 January 2022. This portal is equipped with various features that facilitate access to all Human Resource Service Circulars (PPSM).

This portal contains six (6) main clusters of PPSM, namely:

1. Service Management (UP);
2. Service and Staffing Scheme (SP);
3. Human Resource Development (SM);
4. Remuneration (SR);
5. Organizational Administration (PO); and
6. Pension (PP).

The design of the portal and documents in a user-friendly flipbook format facilitates navigation and information search where specific document searches can be made based on keywords, reference numbers or titles. This portal is also constantly updated to ensure that the latest information is always available. In addition to PPSM, this portal also provides links to other documents such as Acts, Regulations and General Orders, Remuneration System, Service Circulars, Circular Letters as well as external links. This portal can be accessed by all public officials and the public.

To date, there are 23 Master Circulars and 168 Resolutions in force in MyPPSM that can be referred to.

OUTCOME

• Benefits To Public Officials

MyPPSM provides various benefits to civil servants by helping civil servants access the information they need online quickly and accurately, thereby increasing efficiency in carrying out their duties. In addition, this portal also provides clear guidance on the rules and procedures that civil servants must comply with regarding aspects of service, employment, human resource development, remuneration, organizational administration and pensions.

• MyPPSM as a Career Compass

MyPPSM serves as a compass to help civil servants plan and manage their careers more effectively. Civil servants can refer to various circulars related to career development to plan their career direction. With access to complete information, they can make smarter decisions, including choosing the appropriate training program to improve their competencies. In addition to civil servants, the public also obtain the necessary information including service schemes in the civil service.

• MyPPSM as a Catalyst for Digital Transformation

MyPPSM plays a key role in supporting the government's digital transformation initiatives by providing access to documents in digital and online formats. This reduces paper usage and improves document management efficiency. In addition, MyPPSM also facilitates collaboration between various Government agencies through information and resource sharing and contributes to increased transparency in the public service by providing access to information related to Government policies and procedures.

MyPPSM will continue to be enhanced with the addition of new features and integration with other systems, thus making MyPPSM a more complete and comprehensive one-stop portal to meet the needs of public officials.

For further information regarding the MyPPSM portal, the officers who can be contacted are as follows:

Name               : Dr. Noor Rizawati Binti Nasir

No. Phone      : 03-88853028

Email address : rizawati.nasir@jpa.gov.my

Name               : Mohammad Firdaus bin Norrzuan

No. Telephone : 03-88853840

Email address : firdaus.norrzuan@jpa.gov.my

What is the 1nita Project?

The 1nita Project is an e-business platform developed specifically for Small and Medium Enterprises (SMEs) led and led by women entrepreneurs to improve their capabilities and skills in ICT in addition to providing them with a platform to run online businesses.  

The 1nita initiative is also an innovative approach for women entrepreneurs to not only do business online, but also expand the market reach of their products and services.

What are the objectives of the 1nita Project?

The main objectives of this project are as follows;

• To empower women-led SMEs through technological advancements and participate in the global economy and market towards increasing business potential and revenue.
• To help women-owned businesses market their products and services to a larger market and expand their customer reach.
• To enable women-led SMEs to contribute to achieving the aspirations of the country’s economic strategy as envisioned under the second economic stimulus package implemented by Prime Minister YAB Dato Seri Najib Tun Razak.
• To provide skills and knowledge to build successful online businesses through training and workshops. 
• To build a supportive community of women entrepreneurs and grow the 1nita initiative through networking, training and mutual assistance.
• To create a robust women’s e-marketplace exchange to promote profitable e-commerce opportunities among Malaysian women entrepreneurs

What are the benefits of the 1nita Project?

• By participating in the 1nita Project, female entrepreneurs will enjoy the following benefits:\
• Training sessions and workshops
• Efficiency in developing websites, uploading and updating content and online transactions
• Have a robust website with content such as company profiles, products and services
• Get measurable benefits from a web presence within a year of the program
• Have a .my URL for a unique company identity

Activities carried out

Sharing knowledge and training is a success factor of the 1nita Project, and more importantly it is the basis for participants to achieve optimal business results. Therefore, .my Domain REGISTRY organizes and supervises a series of workshops and seminars for this purpose. In addition, the objectives are as follows;

• To nurture women entrepreneurs to be competitive and skilled in e-commerce transactions
• To train and impart knowledge related to Internet marketing, website development using online marketing tools and website maintenance
• To familiarize women entrepreneurs with the optimal benefits of the 1nita Project platform

Introduction

Pusat Internet Desa (PID) is a program under the Communications Sector, Ministry of Energy, Water and Communications. Basically, the establishment of PID is one of the government initiatives in an effort to bridge the digital gap between urban and rural communities. This program involves the provision of ICT infrastructure facilities at post offices and the launch of a website that provides information about government services, important events and local activities, free electronic mail (e-mail) and internet facilities. Under this program, computers and internet facilities are provided to make it a community learning center that offers ICT awareness and training courses.                

Along with current developments, the role of PID is growing and is very necessary in meeting the demands of the local community, especially in efforts to empower the digital community towards socio-economic improvement. PID not only provides basic and advanced computer courses, but has become a one-stop center that provides ICT services in line with the needs of the community. PID is also the main source of reference for small entrepreneurs in promoting local products using new media mediums.

Why was the Rural Internet Centre developed?

The 8th Malaysia Plan (2001 – 2005) was designed to make Malaysia a competitive knowledge-based economy by using ICT to drive development. In this regard, ICT infrastructure has been expanded, especially in rural areas, to bridge the digital divide and enable all residents to have equal opportunities to obtain information and knowledge.

The Rural Internet Programme, or better known as the Rural Internet Centre, was launched in March 2000 in two pilot areas, namely Sungai Air Tawar in Selangor and Kanowit in Sarawak. For the purpose of expanding this programme throughout Malaysia, the Ministry has conducted a study entitled “Enhancement of Info-Communications Access in Rural Communities in Malaysia”. This study was conducted by the Japan International Cooperation Agency (JICA) from January 2002 to March 2003, involving 14 PID locations.

Based on the findings of the study, the Rural Internet Center project is proposed to be implemented in areas where people are concentrated, such as at the corner of the post office, district office, community hall or state library. In this regard, KKMM has established a joint venture with Pos Malaysia Berhad (PMB) for the implementation of this program where the annex building at the post office is used to house the PID. The selection of PID locations is in rural areas that do not have access to broadband access. From time to time, the number of PIDs has increased, making a total of 42 locations at the end of 2003.  (Refer to Appendix 1).

Objectives

The objectives of the establishment of PID are as follows:

i. To become a one-stop digital center;

ii. To create an informed community through the distribution of information and government initiatives;

iii. To bring communities closer together with information, communication and technology;

iv. To improve ICT skills in the community according to market needs; and

v. To promote the development of local content

The Rural Internet Center Framework is as shown in the diagram below:

Tools/Features used (if relevant)

What Impact Has Been Achieved Through This Program?

PID can increase awareness of the importance of ICT and the use of online applications among communities in rural areas. Subsequently, the digital divide in rural and urban areas can be narrowed as targeted in the 8th Malaysia Plan (8MP).

Achievements/Online Service Transaction Statistics (if any)

The achievements of the program implemented at PID for the year 2018 are as follows:

Forward Chain

PID's new direction is towards empowering the digital community towards socio-economic improvement. In this regard, KKMM in collaboration with the Malaysia Digital Economy Corporation (MDEC) is implementing programs such as eRezeki, eUsahawan, eGlobal Freelancer and online marketing platforms (Kumoten, Shopee and Facebook) where PID Managers are accredited as instructors. PID also collaborates with various parties such as government agencies/departments, schools, educational institutes and NGOs in the implementation of programs/activities involving a large number of participants.

More Information

Name, Telephone and email of Officer to contact:

Officer  :  En Sabki bin Mohammad Nor

Phone    :  03 - 8911 5559

Emel       :   sabki@kkmm.gov.my

Note:

PID is not operating due to the absence of the Manager.

30 PIDs are operating as of March 14, 2019.

Introduction 

The Internet Center (PI) is one of the initiatives under the Universal Service Provision Program (PPS) with the aim of providing access to broadband services to underserved communities and bridging the digital divide between urban and rural areas.Objectives

1. Provide collective Internet access in underserved areas and low-income populations;
2. Provide training and programs based on Information and Communication Technology (ICT), entrepreneurship, multimedia and Science, Technology, Engineering and Mathematics (STEM);
3. Improve the socio-economic status and empower the human capital of rural communities; and
4. Bridging the digital divide between urban and rural communities.

Impact

The focus of the Internet Center is now expanding, from providing basic ICT skills at the beginning of its establishment, the Internet Center is now a center for learning ICT, multimedia and entrepreneurship for rural communities. As an agent of transformation, the role and function of the Internet Center has also expanded as a hub for local community development.The functions and roles of the Internet Center are as follows:

1. Change Agent
2. Community Relations & Networking Center
3. Entrepreneurship & e-Commerce Center
4. Learning Center
5. Creativity & Innovation Center
6. Information Center & Repository

Various initiatives and programs have been implemented at the Internet Center which have also benefited the local community through strategic collaboration networks to enhance the skills, experience and competitiveness of participants. These programs include ICT, e-Learning, social media, entrepreneurship & e-Commerce, STEM and Internet of Things (IOT) and community engagement programs.

Achievements

The Internet Center has produced many successful individuals, especially digital entrepreneurs who have been guided to use social media platforms to market their products online to reach a wider market and thus increase their income.Among the successes that the Internet Center has contributed to the socio-economic development and human capital of the local community are as follows:

1. Producing more than 20,000 digital entrepreneurs
2. Helping more than 13,000 IT-savvy communities
3. Promoting nearly 12,000 places of interest in the surrounding area
4. Producing nearly 7,500 local content videos

As of 30 September 2019, a total of 871 have been built and are operating nationwide. The number of registered members has exceeded 600,000 and more than 400,000 non-members also use services at Internet Centres nationwide.

Statistics/Figures/Pictures/Icons

Distribution of Internet Centers in Malaysia

Direction

Internet centres across the country will be streamlined to ensure that the programmes and training provided are suitable for community needs and in line with the local socio-economy, thus being able to drive the country's digital economy agenda.Maklumat Lanjut

Name         : Puan Jacinta FelixEmel : jacinta@mcmc.gov.myPhone :  03-8688 8150

Introduction

WiFi Community Service is a WiFi hotspot service in hotspot areas in Kuala Lumpur City. WiFi hotspot refers to access provided in selected locations to allow users to access the internet via WiFi wave signals. The use of WiFi technology can increase user mobility in accessing the internet, whether indoors or outdoors.

Background

WiFi hotspots are created in popular locations in Kuala Lumpur to provide first-class infrastructure that adds value to the location.

Problem Statement 

Due to the need to install WiFi infrastructure on site, locations under the supervision of DBKL have been selected to reduce risks and problems with third parties, especially for the use and rental of space in addition to electricity usage charges.

Objectives

To provide collective and free wireless internet access services to the public to foster a knowledgeable and progressive society in the digital era. This service also provides a positive image for Kuala Lumpur City towards becoming a World Class City on par with other major cities in the world.

Impact

With the availability of free WiFi services in selected locations, internet connectivity has improved while also providing convenience to the public, including tourists. This has also given Kuala Lumpur a positive image as it moves towards becoming a World-Class City and a Smart City.

Achievements

The three selected locations, namely Dataran Merdeka, Taman Botani and Tugu Negara, began operating on 3 March 2016 to provide WiFi internet access to the public and tourists. In 2017, a total of 301,144 users used this service.

Forward Chain 

As a step forward, the expansion of WiFi hotspots is seen as an alternative that can help the public and tourists to use internet access when in hotspot locations which are mostly located outside buildings. However, due to the implementation cost for the provision and operation of WiFi infrastructure being quite high, approaches such as ‘Corporate Social Responsibility’ (CSR) need to be considered to reduce the financial burden on DBKL.

Maklumat Lanjut 

Name                  :         Mohd. Osnizam bin Othman

Phone              :         03-2617 9911

E-mel                  :         osnizam@dbkl.gov.my