i-AGC or Integrated Legal Information Management System is one of the digitization initiatives of the Attorney General's Chambers Malaysia (AGC) towards improving the department's daily operational efficiency and user productivity in handling Government legal processes.

i-AGC is a web-based departmental core system that can be accessed from anywhere and at any time using any type of device. Users of this system includes officers and staff of AGC throughout Malaysia.

The system that supports the United Nations Sustainable Development Goals (SDG), namely Goal 8: Decent Work and Economic Growth, is located in AGC's green data center by offering free access to users via Active Directory with security control features.

Objectives

This system developed to automate of the work process of AGC officers and staff. Work processes that done manually, in silos and not holistically are digitally process through seven (7) main modules provided, namely:

1. Human Resources Module
2. Legal Module
3. Litigation Module
4. Advisor Module
5. Letter Module
6. Administration Module
7. Reporting Module

Access to each module is by assigning roles to users according to the scope of their respective tasks in order to control data integrity. The description of each module is as in Figure 1.

Figure 1: Modules and Components of i-AGC

The login page to i-AGC is as in Figure 2 while the main page of i-AGC is as in Figure 3.

Figure 2: i-AGC Login Page 

Figure 3: i-AGC Main Page 

Data Sharing

Data sharing allows information shared between AGC’s internal systems and systems in other agencies as well. i-AGC integrates with systems in other agencies to enable more systematic, efficient and seamless data management in addition to ensuring data integrity is consistent. By using integration methods, we can avoid repeated data entry by system users where data entered into the system will be sharing used by any module within i-AGC.

The agencies that involved in the integration with i-AGC are National Registration Department (JPN), Public Service Department (JPA), Malaysian Anti-Corruption Commission (MACC) and Federal Court (POJ).

Impact

i-AGC was first implemented in 2017 (Development Phase) and until 2023 (Maintenance Phase), a total of 8,701 users have registered involving 655,487 documents have been uploaded and 14.9 million transactions have been processed. The number of users, documents uploaded and transactions processed to date can be referred to Chart 1, which is the live data of i-AGC System.

i-AGC has a significant impact on the legal system in Malaysia, especially on legal officers. The most significant impact of i-AGC System is during the Movement Control Order (MCO) back in 2020-2021, where the work processes of legal officers and staff continue with reference to the “Dasar Bekerja Dari Rumah (BDR), Pekeliling Perkhidmatan Bil. 5 Tahun 2020”. Throughout the MCO period, no legal officer was dismissed and no legal process had to be delayed due to work was carried out through the system.

Apart from that, i-AGC also was a nominated project in the World Summit on the Information Society Prizes 2023 competition.

The usage of i-AGC System has generally increased from year to year as shown in the current year’s monthly usage in Chart 1.

The work process of each department in AGC is different according to the procedure and SOP of each department and this contributes to the unbalance usage transaction of i-AGC. For example, the work process in the “Bahagian Guaman” requires its officers to perform more and frequent transactions than other department. This is because the data entered are data from modules in AGC e-Services Portal accessed by legal officers in court, chambering student and the public. Compared to the work process in the “Bahagian Penyelidikan” or “Bahagian Syariah dan Pengharmonian Undang-Undang” where the requirements only involve “Pengurusan Pandangan” or “Pengurusan Instrumen” that has been referred by other government agencies to AGC. Current usage transactions by departments are as shown in Chart 1.

Following the use of the i-AGC System that is different by division, there is a module that is used intensively which is the Litigation Module, which accounts for the highest percentage of the total usage transactions as shown in Chart 1.

Maklumat Lanjut

Untuk mendapatkan maklumat lanjut mengenai Sistem i-AGC, Jabatan Peguam Negara, sila hubungi:

Unit Komunikasi Strategik, Jabatan Peguam Negara

Telefon:      03-8890 5612

E-mel:         stratcomm.agc@agc.gov.my 

Initiative Background

The Town and Country Planning Department (PLANMalaysia) plays a role in driving the country's physical planning through the implementation and monitoring of comprehensive, systematic, and innovative development planning towards community well-being and national prosperity. PLANMalaysia is the main agency responsible for providing advisory services to the Federal Government, State Governments, Local Authorities (PBT), and other agencies in all planning matters related to land use and development as well as in the preparation of Development Plans.

PLANMalaysia launched the Integrated Planning Land Use Information System (I-Plan) in 2015 and was fully operational in 2016 as a GIS web system platform for land use planning. The goal of the development of the I-Plan System is to create a comprehensive, effective, and efficient integrated planning land use information management and sharing system.

This system was developed to store, manage, update, analyze, and display planning land use data in Peninsular Malaysia and the Federal Territory of Labuan. Through the I-Plan System, the management of planning land use information can be simplified through standardization, updating, sharing, and information access activities involving PLANMalaysia, 11 State PLANMalaysia, 101 Local Authorities (PBT) as well as technical departments. It is an organized, seamless and constantly updated integrated database to facilitate data sharing between agencies through online access.

Figure 1: I-Plan System Application

In addition, the I-Plan System can also be accessed through the I-Plan smartphone application. It was developed by PLANMalaysia to facilitate the delivery of information to the department staff and the people faster and mobile at anywhere. This application is an innovation in service delivery that is in line with the national agenda and goals in facilitating the delivery of government services to the public. Mobile Apps I-Plan is an application that can be utilised by all groups regardless of skill level.

Figure 2: I-Plan Mobile Application

In addition, the development of the I-Plan System is also in line with the commitment of Article 156, New Urban Agenda, UN-Habitat which encourages the use of digital platforms and tools including geospatial information systems to improve long-term and integrated planning for cities and regions.

Impacts

Planning land use information is one of the important pieces of information that is referred to for development planning, studies, and public use. Through the I-Plan System, it has helped overcome duplication of work and coordinate non-uniformity in terms of format, projection and geospatial data metadata in the preparation of geospatial data for land use planning at the Federal, State and Local levels. To date, the I-Plan System has been accessed by almost 3.3 million users with average monthly user statistics reaching between 20 to 25 thousand users (Source: Google Analytics).

The I-Plan system has also been developed with a low cost for the development of similar systems. This system is developed based on open source software consisting of database software, GIS engine, web application and server operation software. The development of this system at a low cost makes it cost-effective with high benefits while reducing the cost of obtaining planning information at every level.

Figure 3: I-Plan Interactive Mapping Interface

Among the recognitions that have been received by the I-Plan are:

1. Anugerah MyGDI Kebangsaan Peringkat Persekutuan, Simposium Maklumat Geospatial Kebangsaan (NGIS) Ke-7, 2016.

2. Significantly Exceed Target, Penilaian Outcome (JKO) ICU, JPM, 2018;

3. Gold Winner Sustainable Development Goals International Innovation Awards (Malaysia Technology Expo) MTE, 2021;

4. Silver Winner, Planning Service Excellence Awards, MIP Planning Excellence Awards, 2022. 

Further Information:

Department of Town and Country Planning (PLANMalaysia)

Ministry of Local Government Development

Block F5, Complex F, Precinct 1,

Federal Government Administrative Centre,

62675 Putrajaya

Tel     : +(603)-8901 000/0268/0260

BACKGROUND

Electronic Procurement Ready Online (ePRO) was developed internally in 2010 starting with the Contractor Registration module. Then followed by the Document Verification Module and other modules. Initially this system was developed on a web basis using the ASP Microsoft platform. Developed with the concept of 'alerting system' and 'real time' data to enable monitoring and speed up the process.

System ePRO also covers procurement management starting from the Preparation of Quantity Specifications until the Official Job Offer Letter is issued. In addition, this System can also provide information related to the storage of Information Databases and Company Profiles on KEJORA's Contractors/Suppliers as well as the provision of Contractors/Suppliers' work performance information on each project offered by KEJORA.

OBJECTIVE

The objective of the ePRO System is to ensure procurement management at KEJORA which includes Tenders, Quotations and Work Instructions for Supplies, Services and Works can be implemented in a short period of time but it still ensures that information security is always maintained and the execution of related tasks is carried out in a fast state, accurate and cost-effective.

ADVANTAGES OF EPRO SYSTEM

Among the advantages of the ePRO System:

• Be able to create a complete and easily accessible KEJORA Contractor/Supplier Company Database;
• Contractor and Supplier registration is updated in 'real time' where company information can be updated at any time and the Database can store the latest information;
• Bid documents are filled out online;
• Closing of the Quotation Box and Opening of the Quotation Box is done online;
• The Quotation Evaluation carried out by the Work/Price/Technical Evaluation Committee has been able to simplify the process where the Initial Evaluation Report is generated from the system;
• The presentation of the Quotation Committee meeting (JKSH) has also undergone a transformation where the Presentation Paper can be accessed online;
• The result of the Quotation Meeting can be made public through display in the ePRO System within 24 hours from the time of the meeting;
• Addition of Tender Procurement online;
• PHP language is used for web applications that are more interactive and have various functions that are easier to use than .net;
• Purchase of documents without cash;
• Quotation/tender briefing by video conference;
• Single ID (contractors and internal users);
• Confirmation for registration and verification of mandatory documents using the system without having to contact the procurement secretariat;
• Complaints/communication between the contractor and procurement secretary through the system (messages in the system); and
• A more up-to-date and attractive interface

SUPPORTING UNITED NATIONS SUSTAINABLE DEVELOPMENT GOALS (SDG)

Supporting the United Nations Sustainable Development Goals (SDG) which are targets that have been achieved for targets

a. Industry, Innovation and Infrastructure 

b. Peace, justice and strong institution

OUTCOME

Efficient

i.        Saving Time

• Reduce the duration of the staff's work process
• • Open the quotation box, Preparation of Evaluation Report and also Confirming documents must be done online.
• Saves the contractor's time 
• • Contractors do not need to come to KEJORA to buy documents and also send documents.

ii.        Save cost

• Zero cost for system development due to internal system development. Comparison of prices offered by private companies:

           i. Serba Dinamik Sdn. Bhd - RM468,000.00   

           ii. Ikhlas Kekal Sdn. Bhd.   - RM500,000.00

iii.      Increase Productivity

• Direct notification to staff through messages in the system for mandatory document verification applications. Notification to the contractor is also through the system if the documents submitted are incomplete. In addition, there is a complaint field in the system for quick action by the Procurement Unit regarding problems or issues that arise related to the system or procurement.

iv.      User-friendly

• Can be reached using a smartphone, laptop or computer with an internet connection anywhere and anytime.
• Contractor registration in the system can be done by the contractor himself.

v.      More Benefits for KEJORA

• Obtaining ISMS ISO 27001 certification The system has been certified with the Information Security System or ISMS ISO27001 starting in 2014 to guarantee the integrity, confidentiality and availability of the KEJORA procurement process.

vi.     Providing Customer Satisfaction

• Customers are very satisfied with the use of the system that facilitates their affairs
• Online purchase of quotations.
• Completion of BQ quotations is done online to avoid arithmetic errors due to automatic calculation.
• Free to do activities anywhere without having to attend the KEJORA office.

Relevant /Significant

• The ePRO system received attention from agencies under KKDW and also PBT because it was developed taking into account compliance with the Procurement Circular in effect.
• Top management has provided full support in terms of financial resources, human resources, incentives, appreciation and also equipment for the development of the ePRO System.

Achievement

i.       Champion of Innovation and Creative Group (KIK) KEJORA 2012 Convention.     

ii.   Runner-up of the Johor State Innovation and Creative Group Convention (KIK) in 2013.

iii.      Fourth Place of the Convention of Innovative and Creative Groups (KIK) of the Public Sector National Level in 2013

EPRO Usage Statistics

EPRO access and browsing statistics for the months of January to September of 2023

More Information

Name : Wan Ashril Aizal bin Wan Abdullah 

Position : Pengurus Kewangan

Telephone : 078843008

Name : Hanizah binti Amat

Position : Akauntan Kanan 

Telephone : 078843127

Name : Arman bin Parjo

Position : Penolong Pegawai Sistem Maklumat

Telephone : 078843228

 Agency : Lembaga Kemajuan Johor Tenggara 

Pautan Kepada Halaman Yang Spesifik Beserta FA

YEAR 1 REGISTRATION SYSTEM BEGINNING ACADEMIC CALENDAR SESSION 2024 (eDaftar Rendah)

The Ministry of Education (MOE) has initiated the digitalization of the student management process following the implementation of the Malaysian Education Development Plan (PPPM) 2013 - 2025. It strives to increase the MOE's productivity, efficiency and effectiveness in delivering educational services to consumers by providing creative and innovative digital privileges as well as increasing accessibility of such services to the public.

Among its primary activities is online Year 1 Registration or also known as eDaftar Rendah, which was initially introduced in 2014 through the MOE’s Online Registration System (SPATKPM) platform accessible at public moe This method allows parents and guardians to apply for their child's admission to Year 1 online at any time and location while maintaining connectivity with the nearest state education office (JPN) or district education office (PPD).

In accordance with the MOE’s digitalization initiative, the Public Management Module (Sistem Pengurusan Awam) is implemented within the MOE Integrated System (MOEIS) to meet functional needs of raising the level of information security at the MOE. This approach also ensures the integrity of the obtained data in support of the fourth United Nations Sustainable Development Goal (SDG) of Quality Education (to ensure inclusive and equitable quality education and promote lifelong learning opportunities for everyone). At the beginning of 2023, Year 1 online registration has been upgraded and has become one of the exploratory modules for the MOEIS system.

The implementation of this system for parents/guardians is divided into three (3) phases as follows:

1. Admission Registration to Year 1 is open for two (2) months beginning on 2nd May, 2023 and ending on 30th June, 2023; 
2. Placement result, verification and appeals are open from 1st to 31st October 2023; and 
3. Placement result of the appeal is open from 1st to 31st December 2023.

Figure 1: Year 1 Registration Timeline

Parents/guardians must first register as MOEIS users before they can proceed with the Year 1 application in the Public Management Module. information is based on a database obtained from the National Registration Department (Jabatan Pendaftaran Negara) as to ensure its legitimacy and security.

MOE is constantly striving to provide the smoothest online service to its consumers or customers or users? As of 7th November, 2023, MOE had received 448,146 Year 1 admission applications. Divisions within the MOE, JPN and PPD are always in constant contact and collaboration to maintain a smooth operation of the Year 1 registration system in order to provide excellent services to its users.

Detailed information related to Year 1 registration including a user manual and frequently asked questions are easily accessible on the MOE Portal at moe. for the convenience of parents/guardians. Parents/guardians who are in desperate need of technical assistance may also refer to the help desk provided in the Public Management Module.

The MOE also provides an official channel to manage complaints, appreciations, inquiries and suggestions from members of the public regarding its services through the MOE's Public Complaint Management System (SISPAA KPM). The number of complaints received in SISPAA KPM and Hotline has significantly decreased as shown in the figures below:

Figure 2: SISPAA KPM Complaint Statistics pertaining to Year 1 Registration

Figure 3: Year 1 Registration Hotline Complaint Statistics

In addition to functioning as an application platform for Year 1, the Public Management Module also serves as a conduit for notice of results and confirmation of Year 1 placements by parents/guardians. Parents/guardians can also appeal and check on the result in the same module.

Additional information

Officers to contact: 

• Mohd. Rosmainie Bin Mohd. Aspar / 03-88849469 / mohdrosmainie.yus@moe.gov.my – Operasi
• Md Hishamuddin Bin Sah Hit / 03-88843595 / hishamuddin@moe.gov.my – Teknikal

Media Sosial (Facebook/Twitter/Instagram) jika ada : 

Agensi bertanggungjawab : Kementerian Pendidikan Malaysia 

• Bahagian Pengurusan Sekolah Harian (BPSH) – Operasi; dan 
• Bahagian Pengurusan Maklumat (BPM) -Teknikal

National Single Window (NSW)

Malaysia has developed a single gateway for trade through the National Single Window (NSW), which has been in operation since 2009. Led by the Ministry of Finance, the NSW was introduced with the objectives of simplifying import and export clearance processes, facilitating the electronic exchange of trade data, and reducing the cost of doing business. These efforts are aimed at enhancing Malaysia’s trade efficiency and national competitiveness. The NSW is a one-stop electronic trade facilitation system that provides seamless and transparent links between the trading community and relevant government agencies through a single window. The NSW system is developed, operated, and managed by Dagang Net Technologies Sdn. Bhd. (Dagang Net). Currently, six components of the system have been implemented, as follows:  

1. Electronic Customs Declaration (eDeclare): Preparation and submission of electronic Customs Declarations online;
2. Electronic Customs Duty Payment (ePayment): Preparation and submission of Customs Duty payments via Electronic Funds Transfer, Duty Net and FPX;
3. Electronic Manifest (eManifest): Submission of vessel cargo manifests to respective authorities by shippers and shipping agents;
4. Electronic Permit (ePermit): Application for permits from relevant Permit Issuing Authorities (PIAs) and obtain approval online;
5. Electronic Preferential Certificate of Origin (ePCO): Application for Preferential Certificate of Origin and obtain approval online; and 
6. Electronic Permit Strategic Trade Act (ePermitSTA): Application for pre-registration and permits under the Strategic Trade Act 2010 online.

ePermit 

ePermit is a web-based system for applying for and approving import and export permits. The system provides a paperless environment that allows traders, manufacturers, and other business entities to apply for permits from government permit-issuing agencies (PIAs). By providing a single link to PIAs and Customs, the system offers a faster and more efficient alternative to the conventional process, which involves multiple steps, paperwork, and a longer approval time. Under this system, import and export permit applications are submitted and approved electronically. Additionally, approved import and export permits are electronically submitted to Customs for validation and declaration.  

The process is explained below:

Implementation of ePermit

The ePermit system is an enhancement of the Trade Facilitation Information System (TFIS), which has been in use since 1 August 2005. TFIS was an online service for various applications under MITI, including import and export permit applications. However, the online import and export permit application offered under TFIS had some limitations. For example, it was not a fully paperless process, as applicants were required to manually submit the import and export permit forms and collect the endorsed forms after several days. Additionally, endorsed permits could only be collected during working hours on weekdays, and importers or exporters could not clear their goods at the ports over the weekend, even if their applications had been approved in the system. 

The ePermit system has been launched in stages as per the following schedule:

Outcome/Impact

The implementation of ePermit at MITI has eliminated the manual processes previously associated with the AP application system, providing numerous benefits for both users and MITI as the permitissuing agency.  

As a web-based application, ePermit allows applications and approvals to be made anytime and anywhere throughout the year. The system offers a faster and more efficient alternative compared to the conventional process, which involves many steps, paperwork, and longer approval times. By eliminating manual processes, users no longer need to endure the hassle of procedures such as printing permit forms, traveling to MITI for submission, and waiting for approval and collection. Users can also apply for, track, and monitor their import and export permit applications through the system. Additionally, approved import and export permits are electronically submitted to Customs for validation and declaration. This has significantly contributed to cost savings in business operations. 

In the context of MITI as the permit-issuing agency, the elimination of manual processes has contributed to improving the effectiveness and efficiency of service delivery. The approval processing time is now between two to five working days for both import and export permits. Additionally, the implementation of ePermit has created a more transparent system, reduced human intervention and interaction, and minimized errors in the import and export permit application processes. 

The ePermit system has also enabled MITI to manage demand from importers and exporters with a more efficient and effective delivery system. Since its implementation, the number of import and export permit applications issued by MITI has increased significantly year by year, as illustrated in the tables below: 

For more Information, please contact:

Export and Import Control Section 

Ministry of Investment,

Trade and Industry No. 7,

Menara MITI

Jalan Sultan Haji Ahmad Shah

50480 KUALA LUMPUR

Tel : + 03-62084970 

Fax : +603.6206.2823 

MITI DMS is a working platform which was introduced in 2023 with the purpose of integrating the multi-faceted operational framework of MITI Dialogue. MITI Dialogue is an annual forum for strategic engagement between the Ministry of Investment, Trade & Industry (MITI) and the key stakeholders from the industries under its purview. The MITI Dialogue workflow encompasses three intricate phases: pre-dialogue, intra-dialogue and post-dialogue. Previously, these processes were carried out manually which are inherently prone to inefficiencies. Therefore, MITI DMS has been used by stakeholders from the industry and relevant Government bodies to streamline and automate the entire workflow. This system is in line with United Nations Sustainable Development Goal 9 which aims to build resilient infrastructure, promote inclusive and sustainable industrialization and foster innovation.

MITI DMS has delivered improvements for all phases of the work process. Pre-dialogue preparations are now centralized for the collection of issues from industry stakeholders, feedbacks of the issues from relevant Government bodies, and analyses from the working committee. During the dialogue, the system provides real-time access to information and data. Finally, industry stakeholders are able to monitor the progress and resolutions of their raised issues through the system during the post-dialogue phase.

Figure 1 MITI DMS User Portal

Figure 2 MITI DMS Admin Portal

For further information:

i. Nur Hayati Abdul Karim

nurhayati@miti.gov.my

03-6207 1153

ii. Zamil Ariff Zahari

zamilariff@miti.gov.my

03-6207 1090

iii. Fairul Hisham bin Yahaya

fairul@miti.gov.my

03-6207 1152

The ePingat system is an initiative of Division of State Legislative Assembly (DUN), Penang State Government Secretary's Office (PSUKPP) which was developed in 2012 as a digital platform for the management of nominations for Darjah Kebesaran, Bintang dan Pingat Kehormatan (DKBP) Negeri Pulau Pinang (Orders and Medals). The system began to be initiated in January 2013 to replace the old work process that used manual forms and the DKBP System (Microsoft Access).

The user of the system consists of State & Federal Departments/ Agencies, NGOs/ Organizations and Political Parties.

The main functions of the ePingat system are as follows:

1. Nomination of DKBP recipients: Nominations for DKBP recipients must be applied and been process online.

2. Information about DKBP: The list and characteristics of DKBP (orders and medals) are displayed for reference and general viewing.

Benefits of the system?

Dissemination of Nomination Period Information: Users can access the latest information on the nomination period of DKBP recipients accurately and quickly.\

Accelerating the Nomination Process: The nomination process for DKBP recipients can be carried out without having to physically attend the DUN Office, PSUKPP.

Accurate Reference: The public can refer to accurate information regarding the list and characteristics of DKBP (orders and medals) in Penang Government.

Maklumat Lanjut:

Nama: Mohd Hafeez bin Md Hussein

Telefon:04 6505576

Emel: mohdhafeez@penang.gov.my

Responsible Agency:Division of State Legislative Assembly (DUN), Penang State Government Secretary's Office (PSUKPP)

Under the Thirteenth Malaysia Plan (RMKe-13), the government aims to enhance competency and strengthen talent management within the public service. To achieve this, a new public service performance management system, MyPerformance, has been introduced for officers in the Management and Professional Group as well as the Implementing Group.

This system is based on five principles, which are:

1. Fair: equality in assessment;
2. Transparent: easy to know and understand;
3. Objective: based on statements or facts without being influenced by one's own opinions or prejudices;
4. Relevant: based on job descriptions (JD) to achieve the objectives of the department or service set; and
5. Separability: based on the ability of the assessment system to identify the actual level of performance of the officer.

Through MyPerformance, performance evaluations can be carried out more systematically and confidently. Furthermore, it enables Heads of Department to manage performance according to the department’s functions or services. As a result, performance management information can be used flexibly for various human resources management purposes such as officers recruitment and placement, performance-based rewards, awards and recognition and career development.

Several improvements have been introduced through MyPerformance, involving the introduction of new performance instruments and governance. The performance instruments under MyPerformance consist of five (5) performance elements as follows:

• Work Outcome (Penghasilan Kerja)
• Functional Competency (Kompetensi Fungsian)
• Behavioural Competency (Kompetensi Tingkah Laku)
• Shared Values (Nilai Sepunya)
• Involvement and Contribution (Penglibatan dan Sumbangan)

Each performance element uses a different evaluation scale based on the suitability of each performance element, where some performance elements are to be tailored to the department. This ensures that the evaluation takes into account the functions and roles of the department and positions, therefore allowing a more objective and relevant evaluation.

To ensure that public servants remain productive and competitive, some new features are introduced in MyPerformance. Among the new features are continuous evaluation which allows evaluations to be conducted at any time, the use of multi-level evaluation methods, and the automatic generation of evaluations. A continuous feedback mechanism is also introduced through the Career Development Conversation (CDC) function, which encourages ongoing communication and feedback regarding performance and self-development between officers and their supervisors.

MyPerformance also introduces a more user-friendly dashboard, displaying the results of the evaluation for each performance element at a glance in real-time, which can be used for self-development, reflection, and encouraging continuous learning to enhance the capabilities and productivity of officers.

The following chart shows the statistics of MyPerformance usage based on performance elements.

Data until 22 January 2025

MORE INFORMATION

Name : Norhartaty binti Rahmat

Phone : 03-8885 5320

E-mel Pegawai  : hartaty.rahmat@jpa.gov.my

RELATED LINKS

The Public Service Examination System (SPPA) is a project developed by the Services Division (BK) and the Digital and Information Technology Division (BDTM) to modernise the management of public sector exams are managed. It is a comprehensive digital platform that handles all aspects of the exam process, from applications and administration to score analysis, result announcements, and official notifications. By consolidating older systems into one streamlined digital platform, SPPA improves efficiency and organization.

The system addresses common issues with older, outdated systems, such as manual errors and inefficiency. It also promotes transparency and supports the public sector's shift toward digital transformation. To ensure accuracy, SPPA seamlessly integrates seamlessly with the Human Resource Management Information System (HRMIS). It is designed to handle various types of exams, different implementation methods, and varying levels of complexity.

This initiative aligns with the Eleventh Malaysia Plan, which focuses on transforming the public sector to boost productivity. It also supports the goals of the Public Service Department (JPA), particularly its emphasis on leveraging technology in human resource management to improve service quality.

SPPA is designed for public service officers who need to take exams for purposes such as service confirmation, promotion, or meeting specific competency requirements. The system's development began in 2021 and is being rolled out in phases, starting with the most relevant exams. It covers key processes such as candidate registration, centralised or online exam delivery, score analysis, and result announcements. The platform is designed to be user-friendly, with features like performance monitoring and easy navigation.

Developed on an open-source platform, SPPA includes eight main modules and was developed at no cost. Input from ministries and JPA officials was considered during its development to ensure it meets user needs. Officers can apply for exams online and view their results in real-time, without time constraints. The system is accessible on both web browsers and smartphones, making it convenient for users. Officers can log in using their HRMIS ID and password.

SPPA also contributes to the Sustainable Development Goals (SDGs), particularly SDG 4 (Quality Education), by offering a reliable and efficient digital exam platform. This upgrade strengthens the public sector’s exam infrastructure, enhancing transparency and efficiency in managing examinations.

In short, SPPA modernises public service exam management to keep up with today’s digital demands. It simplifies processes, reduces manual work, and creates a system that is more efficient, transparent, and integrity-driven system.

FURTHER INFORMATION:

Name  : Siti Fatimah Nur binti Hussain 

Phone  : 03-8885 5262

E-mel Pegawai      : fatimah.hussain@jpa.gov.my 

Name          : Nurul Liana binti Md Yusof

Phone                   : 03-8885 5755

E-mel Pegawai         : liana.yusof@jpa.gov.my   

Digital Training Information Management System (DTIMS) is a system developed by the National Institute of Public Administration (INTAN) to facilitate the online application and management of courses for civil servants in Malaysia. This system provides various facilities such as course search, course registration, checking application status, assessment, printing offer letters, and certificates. DTIMS also helps in encouraging more civil servants to take courses at INTAN by facilitating the online course application process. Among the main features of DTIMS are:

• User-Friendly: Responsive interface and infographic course information.
• Data Accuracy: Personnel information is integrated with HRMIS data.
• Centralised Courses: Local access.
• Check Application History: Check application status, assessment, printing offer letters and certificates

TECHNOLOGY

INTAN leverages the development of digital technology to strengthen more competitive training initiatives. Improvements in terms of applications, software, and hardware are constantly being made to ensure that DTIMS remains relevant to current technological developments, is safe to use and can be always accessed. This not only improves administrative efficiency in managing user data and course information but also makes it easier for users to monitor each course application made, view course progress and history, make course assessments and then download certificates of attendance online. This proves that DTIMS functions as a comprehensive end-to-end course offering platform, in line with the technological needs and digital competencies of today's civil servants.

COURSE OFFERING

The diversity of course areas at DTIMS is a priority in ensuring that every civil servant from various fields and service grades can choose and follow the courses offered. In addition to offering courses organised by INTAN, DTIMS collaborates and integrates with various other agencies in offering courses that are relevant to the Malaysian public sector environment. DTIMS is very encouraging if there are government agencies and Public Training Institutes (ILA) who want to open their course offerings to this platform, making it a local management and course offering centre.

PARTICIPATION

With various initiatives and innovations implemented, DTIMS continues to encourage the active participation of civil servants in the courses provided. Through this platform, civil servants can not only follow courses from INTAN, but can also follow courses offered by other agencies that are integrated with DTIMS. As a course offering platform, DTIMS remains committed to:

• Expanding user reach.
• Increasing the number of INTAN and other agency course offerings.
• Becoming the main course offering hub for the public service.

Course participation by civil servants at DTIMS not only supports professional development and individual competencies but can also strengthen the efficiency of the public service.

OUTCOME/ IMPACT

From January 2021 to December 2024, a total of 3,525 courses were offered using DTIMS with over 143,000 registered users.

MORE INFORMATION

Name                    : Puan Fauzanah binti Mohamad Sharif

Phone                   : 03-2084 7354

Email      : fauzanah@intanbk.intan.my

Name                    : Encik Mohamad Izzat bin Hamid

Phone                   : 03-2084 7845

Email        : mdizzat@intanbk.intan.my

Pautan Berkaitan

The ICT Skills Assessment and Certification System for You (ISAC2U) was developed by the National Institute of Public Administration (INTAN) to conduct the ICT Skills Assessment and Certification (ISAC) online. The ISAC assessment has been carried out at INTAN Bukit Kiara since 1999. Initially, the assessment was introduced to evaluate the ICT competency level for the Computer Technician FT1 position. However, from 1st September 2007, the ISAC assessment became one of the requirements for the confirmation of appointment for the Administrative Assistant (Secretarial) Grade N1.

Subsequently, in 2017, based on the letter JPA.BK(s)193/127/7-63, JPA stipulated that the ISAC assessment also became a requirements for the confirmation of appointment for five (5) other positions, namely: Office Assistant Grade N1, Administrative Assistant (Clerical/Operations) Grade N1, Administrative Assistant (Finance) Grade W1, Customer Service Officer Grade N1, and Office Secretary Grade N5. This was aimed at ensuring that officers possess basic skills in the use of technology and communication (ICT), such as proficiency in Microsoft Word, PowerPoint, and Excel.

ASSESSMENT MODULES

The ISAC assessment module consists of two (2) parts:

1. Knowledge Module (40 objective questions) 
2. Software;
3. ICT Security;
4. Public Sector ICT Initiatives; 
5. Networks and Wi-Fi;
6. Government Mobility; and
7. Social Media.

Skills Module (3 practical questions) 

1. Searching for and obtaining information using the internet; 
2. Preparing processing or presentation documents related to handling basic tasks; and 
3. Communicating electronically via email.

IMPLEMENTATION OF THE ASSESSMENT

Prior to 2022, the ISAC assessment was conducted online, jointly managed by INTAN at the Bukit Kiara Campus, Regional Campuses, and the Competency Assessment Sector at Complex C, Putrajaya. However, after the development of ISAC2U, the ISAC assessment has been fully conducted online, eliminating the need for candidates no longer need to attend physical assessment locations. The assessment is now solely by officers at INTAN Bukit Kiara.

IMPACT

From January 2022 to December 2024, a total of 19,870 individuals applied for the ISAC2U assessment. Of these, 13,726 individuals passed, 5,716 failed, and 428 did not attend the assessment.

MORE INFORMATION

Name           : Siti Najwa binti Pahrochi

Phone           : 03-2084 7693

Email            : sitinajwa@intanbk.intan.my 

Name           : Mohd Yuzwan Bin Yunan

Phone           : 03-2084 7798

Email            : yuzwan@intanbk.intan.my 

RELATED LINK

he Integrated Event Management Gateway (i-EMG) is a system developed by the National Institute of Public Administration (INTAN) to manage programmes implemented in the public sector. i-EMG helps programme coordinators and management to manage programme information centrally. i-EMG encourages more civil servants to participate in programmes such as seminars, webinars, conferences, and briefings at INTAN and other agencies by simplifying the online application process for programmes. 

Key features of i-EMG include:

• User-Friendly: A responsive interface with infographic-based programme information;
• Data Accuracy: Personnel information is integrated with HRMIS data;
• Centralised Programme: Local access; and
• Multiple Registration Modes: QR code scanning, walk-ins, and pre-registration by the secretariat.

TECHNOLOGY

INTAN leverages digital technology developments to strengthen the competitiveness of its training initiatives. Continuous improvements in applications, software, and hardware are made to ensure that i-EMG remains relevant with current technological advancements, is safe to use, and accessible at all times. This not only enhances administrative efficiency in managing user data and programme information, but also facilitates users in monitoring applications and participant attendance, reviewing the history of attended programmes, making programme evaluations, downloading notes, and subsequently downloading attendance slips online. This demonstrates that i-EMG functions as an end-to-end programme delivery platform, in line with the technological needs and digital competencies of today’s civil servants.

PROGRAMME OFFERINGS

A variety of programmes such as seminars, webinars, conferences, and briefings are prioritised to ensure that every civil servant from different agencies can choose and participate in programmes offered. In addition to offering programmes organised by INTAN, i-EMG also shares the same platform with various agencies in organising their programmes. i-EMG strongly encourages any government agencies and Public Training Institutes (ILAs) that wish to offer their programmes on this platform to do so.

PARTICIPATION

Through this platform, civil servants can not only participate in programmes from INTAN but also in programmes offered by other agencies that are also using the i-EMG platform.

As a gateway for programme offerings, i-EMG remains committed to:

• Expanding user access;
• Increasing the number of programmes offered by INTAN and other agencies; and
• Becoming the gateway for programme offerings for the public service.

The participation of civil servants makes i-EMG one of the knowledge-sharing hubs and a hub for the dissemination of programmes for the public sector. i-EMG not only supports the improvement of service delivery efficiency online but also contributes to the development of a digital government.

IMPACT

From August 2017 to December 2024, a total of 2,077 programmes have been offered using i-EMG, with over 541,175 registered users.

FOR FURTHER INFORMATION

Name           : Fauzanah binti Mohamad Sharif

Phone           : 03-2084 7354

Email            : fauzanah@intanbk.intan.my 

Name           : Mohamad Izzat bin Hamid

Phone           : 03-2084 7845

Email            : mdizzat@intanbk.intan.my 

RELATED LINK

The National Institute of Public Administration (INTAN) is a public sector training centre that provides training services to enhance the capabilities of public servants to be more effective and productive. Additionally, INTAN offers assessment services for public servants. One of these is the English Language Proficiency Assessment (ELPA), introduced in 1998, which was introduced in 1998 and is managed by INTAN. However, the conventional management of ELPA has raised issues such as data management, slow results, and difficulties for candidates to review their results. Therefore, to strengthen INTAN's digital service delivery system, the i-ELPA system was introduced for more systematic and integrated online management of ELPA data and information. i-ELPA was developed internally by INTAN and launched on April 28, 2021.

IMPLEMENTATION

In line with the digital transition in the country’s public service, INTAN continuously takes initiatives to enhance its digital service delivery system to provide the best services and increase stakeholder and customer satisfaction and expectations. As such, i-ELPA was developed to achieve the following objectives:

• Centralised management of candidates' score records;
• Facilitating quick and secure access, searching, and reviewing of data; and
• Enabling the generation of analysis reports of candidates' results by series.

As the platform for managing the ELPA assessment, key features of i-ELPA include:

• User-Friendly: A responsive interface and an easy-to-understand system dashboard;
• Programme Statistics: The system generates candidate data and displays overall statistics as well as by programme;
• Result Analysis: The system is capable of analysing candidates' results;
• Result Reports: The system generates comprehensive or summary result reports;
• Candidate Results: Candidates can view their results online and download their results.

IMPACT

Since April 2021 until December 2024, 10 ELPA assessments have been processed and analysed using i-ELPA, involving the assessment data of 1,004 candidates.

FOR FURTHER INFORMATION

Name           : Siti Najwa binti Pahrochi

Phone           : 03-2084 7693

Email   : sitinajwa@intanbk.intan.my

Name           : Mohd Yuzwan Bin Yunan

Phone           : 03-2084 7798

Email : yuzwan@intanbk.intan.my

MORE INFORMATION

e-Pembelajaran Sektor Awam (EPSA®) is an online learning system provided by the Malaysian government through the National Institute of Public Administration (INTAN) to support lifelong learning and enhance the competencies of public servants. This platform is designed to empower knowledge, improve skills, and support the transformation agenda of the public service towards excellence. EPSA® offers public servants the opportunity to access various training modules and courses online using personal computers, laptops, tablets, or smartphones, according to their current needs. This training is provided free of charge to all public servants at anytime, anywhere.

TECHNOLOGY

INTAN leverages advancements in digital technology to strengthen its initiative for more competitive online training. Enhancements to applications, software, and hardware are continuously implemented to ensure the EPSA® platform remains relevant to current technological developments. This not only increases administrative efficiency in managing user data and learning information but also facilitates users to participate in courses independently, track progress and learning history, evaluate courses and download certificates of participation.

Thus, EPSA® serves as a comprehensive digital learning platform aligned with the technological and digital competency needs of today’s public servants.

COURSE MATERIALS

Enhancing the content of EPSA® course materials is always a priority. In addition to developing content internally, INTAN collaborates with recognised content providers to deliver modules relevant to the Malaysian public sector environment. EPSA® also encourages government agencies and Public Training Institutes (ILAs) to contribute their learning materials to this platform, making it a robust hub for knowledge sharing.

Additionally, EPSA® offers learning modules under the Digital Government Competency and Capability Readiness (DGCCR) initiative, which aims to develop digital skills and capabilities among public servants at all levels, aligning with the government’s aspirations for digitalisation.

PARTICIPATION

Through various initiatives, EPSA® continues to encourage active participation from public servants in the courses provided. This platform enables public servants to enjoy benefits such as time, cost, and energy savings. As a leader in public sector digital learning, EPSA® is committed to:

• Expanding user access.
• Improving the quality of online learning delivery.
• Becoming the premier digital learning hub for the public sector.

Participation in EPSA® courses not only supports the professional development of individuals but also strengthens the overall efficiency of public service delivery.

IMPACT

As of December 2024, EPSA® offers a total of 311 course materials with more than 370,000 registered users.

MORE INFORMATION

Name          : Nor Hasimah binti Che Mat

Phone         : 03-2084 7713

Email          : norhasimah@intanbk.intan.my

Name         : Hennes Henyss Lobenden

Phone         : 03-2084 7803

Email          : hennes@intanbk.intan.my

RELATED LINKS

HRMIS 2.0 is a Human Resource Management Information System developed by the Malaysian Public Service Department (JPA) to effectively manage civil servant data. This system replaces the previous version and offers online human resource management functions.

HRMIS is developed in line with the vision of public sector human resource management to create a high-performing and dynamic Public Service by developing public service officers with high-order thinking skills and future-thinking, agile, and skilled digital (digital capabilities).

HRMIS is also an integrated Human Resource Management (PSM) information system that helps make PSM strategic planning such as succession plans, determining the size of the public service and career development of public servants a success. It includes the entire human resource management and development process, consisting of the following modules:

• Employment Data;
• Human Resource Procurement;
• Management of Personal Records;
• Competency Assessment;
• Development;
• Performance Management;
• Career Management;
• Compensation, Benefits, and Rewards Management;
• Communication Management and Employee Discipline;
• Strategy Formulation and Evaluation;
• Termination of Services; and 
• Information Services.

The implementation of HRMIS will enable the integration of all data and information related to public sector human resources. Employment Profiles and Personal Profiles of Civil Servants are key components to the operation and strategic planning of public service human resources.

OBJECTIVES OF HRMIS

The objectives of HRMIS are to enable effective workforce planning and determining the size of public services to be done effectively;

• Automating the human resource management process;
• Develop an integrated and updated human resource information system;
• Facilitating data entry through a single entry point;
• Contribute to a paperless environment; and
• Provide human resource information that meets the needs of various levels of management.

CHARACTERISTICS OF HRMIS

The HRMIS system is developed with the following main features:

• Process Driven

Public sector human resource management is driven through processes built into the HRMIS system. This means that the entry and updating of data in the HRMIS database takes place directly through process transactions according to the relevant business.

• User-Friendly

HRMIS is web-based and can be accessed via the internet using various devices and browsers. Several mobile applications were also developed to help users use HRMIS more easily and quickly.

• Integration between Human Resource Functions

The functions in HRMIS have been integrated to take advantage of the concept of "single entry point, multiple users" so that data or information from a module can be used by other modules.

• Human Resource Policies and Regulations 

The HRMIS system is built based on human resource management policies and rules (business rules). This allows process verification to be done at the point of entry, officer qualification checks to be done automatically, and repeated checks by managers and human resources administrators to be reduced.

• Security and Workflow

The architecture and design of the HRMIS system guarantees the integrity of information and the security of access, where any addition, amendment, or deletion of data cannot be done without the consent of the responsible party. In addition, the human resource management process is simplified through the establishment of workflows according to the roles and responsibilities of the officers concerned.

• Centralised and Integrated Database

The collection of basic human resource data such as service schemes, policies, circulars, and guidelines centrally in HRMIS facilitates the strategic planning of public service human resources.

HRMIS MODULE

The list and description of HRMIS modules/submodules are as follows:

MORE INFORMATION

Name  : Nur Ilyana Binti Mohd Nor

Phone  : 03-8885 5021

Email   : ilyana.mohdnor@jpa.gov.my 

Name  : Siti Aqilah Nadiah Binti Abdul Karim 

Phone  : 03-8885 5090

Email   : aqilah.karim@jpa.gov.my 

The Government has decided that The Sistem Saraan Perkhidmatan Awam (SSPA) will replaces the Sistem Saraan Malaysia (SSM), effective from December 1, 2024. The study on the  enhancing of the public service salary system began in 2023, following the decision of the Public Service Reform Cabinet Committee Meeting (Mesyuarat Jawatankuasa Kabinet Pembaharuan Perkhidmatan Awam - JKK-PPA) No. 2 of 2023 on August 7, 2023, chaired by the Prime Minister. This review is part of Malaysia’s 12th Plan (RMK-12), Chapter 13: Strengthening Public Service Delivery and the Mid-Term Review of RMK-12, Chapter 2 (Enhancing Efficiency of Public Service Delivery). The implementation of SSPA aligns with the Sustainable Development Goals (SDG):

• SDG 8 – Decent Work and Economic Growth
• SDG 16 – Peace, Justice, and Strong Institutions

IMPLEMENTATION MECHANISM

There are four (4) main issues identified under SSPA as follows:

• Public servants’ disposable income not keeping up with rising living costs
• Need to enhance public service productivity
• Increasing fiscal burden on the government for salaries and retirement benefits
• Necessity to strengthen public service values and integrity

As a result, SSPA enhancements are implemented in phases. Phase 1, starting December 1, 2024, includes 18 improvements covering organisational development, salary sustainability, and talent development.

IMPROVEMENTS UNDER THE PHASE 1 SSPA

IMPACT

As of January 2025, 99.9% acceptance rate was recorded, with 1,500,421 out of 1,502,068 public servants agreeing to adopt SSPA, while only 1,647 (0.1%) opted to remain under SSM.

For further details regarding SSPA, please contact:

Name : Faizal Azmir bin Abd Rashid

Telephone No. : 03-88853029

Email Address : faizal.rashid@jpa.gov.my

Name : Dr. Inas binti Zulkapli

Telephone No. : 03-88853892

Email Address : inas.zulkapli@jpa.gov.my

The Malaysia Psychological Well-being Index (IKPM) was developed to assess the psychological well-being of Malaysians comprehensively and was introduced as a complementary indicator of well-being in 2018. The IKPM provides an objective overview of the psychological well-being of the population, helping the government understand societal needs, make data-driven decisions, and implement development, prevention, and intervention programs tailored to the community. This initiative aligns with the United Nations Sustainable Development Goals (SDGs), particularly SDG 3: Good Health and Well-being.

The implementation of the Malaysia Psychological Well-being Index for Public Servants (IKPM-PA) focuses on public servants nationwide, who form the backbone of the public service sector. Psychologically well public servants are expected to deliver professional, high-integrity, efficient, and effective services to contribute to national development and the well-being of the rakyat (citizens).

IMPLEMENTATION OF IKPM-PA 2024

The IKPM-PA was conducted from 1 October 2024 to 15 November 2024, involving 575,875 respondents from various ministries, departments, and agencies nationwide. The study evaluates five (5) key domains of psychological well-being:

1. Positive Emotions
2. Negative Emotions
3. Life Satisfaction
4. Social Well-being
5. Psychological Functioning

Of the total respondents, 307,440 are female, and 268,265 are male. Figure 1 provides a detailed demographic breakdown of IKPM respondents.

Figure 1: Demographic Data of IKPM Respondents

KEY FINDINGS AND INDEX SCORES

The composite index score of the IKPM-PA for 2024 is 7.96, which falls under the moderate category. The scores for each domain are as follows:

1. Positive Emotions: High
2. Negative Emotions: Low
3. Life Satisfaction: Moderate
4. Social Well-being: Moderate
5. Psychological Functioning: High

Figure 2 illustrates the overall IKPM-PA scores obtained for 2024.

Figure 2: Overall Scores of the Malaysia Psychological Well-being Index for Public Servants (IKPM-PA) 2024

COMPARISON OF PSYCHOLOGICAL WELL-BEING INDEX SCORES FOR PUBLIC SERVICE (IKPM-PA) FROM 2018 TO 2024

There has been an increase in the composite index score since the implementation of IKPM-PA from 2018 to 2025.

Figure 3 shows the Psychological Well-being Index Scores for Public Service from 2018 to 2024.

Figure 3: Psychological Well-being Index Scores for Public Service from 2018 to 2024.

IMPACT

Overall, the findings of the IKPM-PA indicate that the psychological well-being of public servants is at a moderate level, with potential for improvement. The high scores in the Positive Emotions and Psychological Functioning domains suggest that public servants possess good psychological capabilities to perform their duties efficiently. The low score in the Negative Emotions domain highlights their ability to manage negative emotions effectively. However, the moderate scores in Life Satisfaction and Social Well-being point to a need for strengthening the social and emotional aspects among public servants.

Recommendations to Enhance the Psychological Well-being of Public Servants:

• Strengthening Workplace Values Culture

Ministries, departments, and agencies are encouraged to promote positive workplace values. Cultivating these values is essential for enhancing well-being and improving work outcomes.

• Empowering Volunteering Programs and Community Engagement

Strengthening volunteering initiatives and community involvement can enhance the social well-being of employees. This also helps foster stronger interpersonal relationships.

• Fostering a Culture of Enjoyable Work

Establishing a pleasant and productive work environment can enhance both job satisfaction and psychological well-being. A culture of enjoyable work has been proven to positively impact job performance.

• Continuous Monitoring and Evaluation

The IKPM should continue to serve as an annual monitoring tool to assess the effectiveness of well-being programs and identify areas for improvement.

The implementation of the IKPM-PA 2024 has provided critical data that serves as a foundation for improving the psychological well-being of public servants. These findings present an opportunity for the government to strengthen the governance of public service organisations and foster a healthier workplace culture. Continuous efforts are required to ensure that the psychological well-being of public servants remains at an optimal level, contributing to excellent work performance and the sustainable development of the nation.

FURTHER INFORMATION

Name          : Nor Erlena binti Othman

Phone         : 03-8885 5238

Email           : erlena.othman@jpa.gov.my 

Name          : Norashikin binti Imaludden

Phone         : +603-8885 5222

Email           : norashikin.imaludden@jpa.gov.my 

RELATED LINKS

The implementation of the Value Practice Management System (SPAN 2.0) aims to improve the effectiveness of public service delivery through the cultivation of noble values, in line with Service Circular Number 1 of 2024, particularly items 6 and 7. This initiative was introduced through the Prime Minister's Directive No. 1 of 1998, which requires every government department and agency to implement activities to promote, implement, and appreciate noble values ​​and ethics in the organization to strengthen the integrity of officers and staff. This approach is based on the belief that the combination of ethical and legal influences is more effective in combating corruption, abuse of power, and embezzlement. In line with current developments, this concept is being expanded and improved to meet the needs of a more robust governance structure, culture, policy, and strategy. The following table details efforts to expand and improve the value practice management system in the public service:

IMPROVING DELIVERY THROUGH VALUE CULTURE

The effort to improve public service delivery through value culture emphasizes the commitment of civil servants to align their principles, values, and personal goals with ethics, laws, and procedures. The three main rationales for this approach are to comply with laws and procedures, to recognize the duty as a trust through appointment and commitment; and to practice good governance by carrying out responsibilities in an orderly manner and supported by effective management structures, cultures, policies, and strategies.

Value culture is implemented based on six main principles that are applied at three levels of implementation, namely organizational governance, leadership, and governance. These principles are applied comprehensively to strengthen integrity, improve efficiency, and ensure more effective service delivery to the people.

IMPLEMENTATION OF THE VALUE PRACTICE MANAGEMENT SYSTEM (SPAN 2.0) FOR PUBLIC SERVICES

The Value Practice Management System (SPAN 2.0) for the Public Service is an integrated mechanism for assessing the level of value practice. It functions as an indicator of the effectiveness of governance and human resources management. Its implementation involves three main components: Value Program Management (planning, implementation, and monitoring of values), Value Auditing (assessment of the appreciation of noble values), and Value Intervention (correction or improvement of audit results). SPAN 2.0 serves as a measurement tool in strengthening integrity, increasing efficiency, and ensuring the effectiveness of public service delivery through a structured, systematic, and continuous approach.

OBJECTIVES OF IMPLEMENTING SPAN 2.0 IN THE PUBLIC SERVICE

The objective of implementing SPAN 2.0 in the public service is to create a comprehensive, structured and uniform management of value practices so that noble values ​​become the core of the identity of every civil servant. In addition, this initiative also aims to cultivate noble values ​​comprehensively in public sector organizations, in order to strengthen integrity, professionalism and the effectiveness of service delivery.

IMPLEMENTATION OF THE VALUE PRACTICE MANAGEMENT SYSTEM (SPAN 2.0) IN THE PUBLIC SERVICE

• Value Program Management

Value Program Management is a planned initiative to strengthen and inculcate value practices in the organization. Its implementation involves three main levels of management, namely organizational governance, leadership, and human governance. This process is applied by practicing six (6) principles of value inculcation which aim to ensure that noble values ​​are consistently applied in all layers of the organization.

• Value Auditing

The Value Audit aims to measure the level of values ​​practice in public service organizations using the Inventory of Values ​​Audit Systems (iNSAN). This tool includes five measurement domains, namely Record of Value Practice (RAN), Ideal Value Assessment (I), Personal Value Assessment (P), Organizational Value Assessment (O), and Customer Feedback (MBP), all of which support a comprehensive assessment of the practice of values ​​in the organization.

The measurement results for each domain are used to generate a Value Composite Index that reflects the overall level of value practice in an organization. This index is classified into four (4) levels, namely excellent, acceptable, needs improvement and needs serious improvement.

• Value Intervention

Values ​​Interventions are implemented for agencies that require improvement based on the findings of a values ​​audit. This process is strategically planned based on specific issues, aiming to improve values ​​practice to a level of excellence, with ongoing monitoring to ensure the effectiveness of the improvements.

IMPLEMENTATION OF SPAN 2.0 AS A MECHANISM FOR IMPROVING DELIVERY

SPAN 2.0 functions as a mechanism to bridge the gap between the established work ethics and the work norms of civil servants. It is able to replace inappropriate work practices with work practices based on core values. Through a work culture that complies with the law, prioritizes the interests of the service, and is centered on core values, SPAN 2.0 can improve the image of the public service and provide a positive perception to the people. This becomes the basis for the delivery of public services that are more transparent, efficient, and with integrity.

MORE INFORMATION

Values ​​Cultivation Secretariat

Telephone : 03-88855244/03-8885 5208

Official Email : budayanilai@jpa.gov.my

RELATED LINKS

The Department of Statistics Malaysia (DOSM) launched the National SDG Progress Monitoring System, or SDG Dashboard, in March 2018 with full support from the United Nations Country Team (UNCT). This initiative is part of the digitalization process to monitor the country's progress in achieving the Sustainable Development Goals (SDGs). The platform provides an interactive visual display of the latest SDG indicators, enabling the tracking of achievements and progress toward the 2030 Agenda. It upholds the principles of open and transparent data sharing with the public.

Outcome/ Impact

The SDG Dashboard functions as a data-driven monitoring system that allows users to access various SDG indicators interactively. This platform presents SDG indicator achievements in visual formats such as charts, graphs, and reports, making data analysis and interpretation easier.

The primary objective of developing this system is to ensure continuous monitoring of SDG progress in Malaysia. Additionally, it assists policymakers in formulating more effective policies based on accurate data and provides access to various stakeholders for up-to-date information related to the SDGs.

The SDG Dashboard provides free data download capabilities, allowing users to analyze data based on categories such as year, state, strata, gender, and age group, depending on the availability of specific indicators. The interactive data visualization technology used in this system enhances information delivery and improves users' understanding of SDG development.

This system target various user groups, including the Federal and State Governments, which require data for monitoring and policymaking. Local Authorities (PBT) also benefit from this platform as it helps them tailor development policies at the district and city levels. Additionally, the private sector can utilize data from the SDG Dashboard to support business initiatives, while researchers and students gain easy and fast access to academic reference sources. The platform also benefits the general public by enhancing their understanding of sustainable development goals.

Achievement

The SDG Dashboard was officially launched in March 2018 by DOSM in collaboration with UNCT. This system supports various SDG goals, including SDG 9 (Industry, Innovation, and Infrastructure), which promotes digitalization and the use of technology; SDG 16 (Peace, Justice, and Strong Institutions), which enhances transparency in data sharing; and SDG 17 (Partnerships for the Goals), which strengthens synergy between government agencies and other stakeholders.

Statistics of Online Service Transactions for SDG Dashboard

Cumulative Number of Visitors/Hits until December 2024: 29,100

Number of Visitors/Hits in February 2025: 1,166

For more information:

Suraya Hani binti Mohamad Ashi

Principal Assistant Director

Manpower and Social Statistics Division

Department of Statistics Malaysia

Tel: 03 – 8885 7853

Emel: surayahani@dosm.gov.my

Media Sosial

Responsible Agency : Department of Statistics Malaysia (DOSM)

Link and FAQs

IntroductionMyGDI Data Services Application is a web based application which is developed for geospatial data sharing between government agencies. It is an initiative of MaCGDI under the MyGDI program to provide a platform for data sharing between Government to Government (G2G).Data sharing in this application involves 12 categories of Geospatial Data Centre (GDC) basic data that is Aeronautical, Built Environment, Demarcation, Geology, Hydrography, Hypsography, Soil, Transportation, Utility, Vegetation, Special and General Use through internal secured map services which is secure (government cloud). Only users from registered government agencies can access data in this application.BackgroundMaCGDI under the Ministry of Water, Land and Natural Resources is responsible for managing Malaysia Geospatial Data Infrastructure (MyGDI) development as the National Geospatial Data Infrastructure (NSDI) and coordinating geospatial information sharing among government agencies, private and public.To ensure that all MaCGDI roles and functions be implemented properly, a platform for sharing and disseminating geospatial information which fulfill the requirements of users and current technologies need to be accessible.Therefore MyGDI Data Services Application has been developed to empower the roles and functions of MaCGDI particularly in coordinating and preparing the national geospatial information sharing platform among government agencies (G2G).Objective

1. Provide a geospatial data sharing platform between government agencies (G2G) in a secure environment. 
2. Facilitate access to geospatial data by government agency users.
3. Encourage geospatial information sharing by data provider agencies.
4. Avoid duplication of effort in collecting, processing and preparing geospatial information between related agencies. 

Architecture

Figure 1: MyGDI Data Services Application Architecture

Table 1: GDC Basic Data Sharing Statistics by Map Services

Way ForwardIn accordance with technological advances towards Industry 4.0, MaCGDI constantly strives to empower geospatial information sharing services among government agencies. This initiative is in line with the role of MaCGDI as MyGDI program coordinator by making MyGDI Data Services Application as the main online geospatial information sharing platform for government agencies. It can also strengthen collaboration between government agencies to further enhance information sharing via map services by government agencies.Detail Information

Officer to contact

Puan Masitah binti Abd. Kadir

Position : Deputy DirectorTelephone no. : 03-88861191Fax no. : 03-8889 4851e-mail address : masitah.kadir@kats.gov.my

Mr. Hanafi bin Bujang

Position : Chief Assistant Director

Telephone No. : 03-88861188

e-mail address : hanafi.bujang@kats.gov.my

Puan Roshana binti Mat RafarPosition : Assistant DirectorTelephone no. : 03-88861196e-mail address: roshana@kats.gov.my

URL Link

BackgroundService Circular No. 7, 2016 was issued by the Public Service Department on 20th December 2016 to clarify the implementation approach on Career Advancement Pathway of Subject Matter Experts (SME) to recognise Federal Public Service officers who possess intellectual and professional capacity and extensive experience in the field of expertise. The circular issued was closely related to the implementation of ICT Experts which was implemented from 2008 and ended on 31st December 2017.

ICT SME DevelopmentThe development of SME ICT was conducted in 2017 by taking into account input from various parties i.e. Public Sector ICT Consultant, ICT Manager, The Academia as well as industries such as Gartner, PWC, Microsoft and MIMOS. Apart from this, a comparison with International Standard Documents i.e. UK IT Professional Standards (one of the bodies involved in the Development of the Skills Framework for the Information Age (SFIA)) was also conducted. Other sources of reference were also taken into account to identify SME ICT field of expertise, 11th Malaysia Plan documents, Public Sector ICT Expertise Guidelines 2010, Public Sector ICT Strategic Plan 2016–2020, Gartner, UK IT Organisation and UK National Ecosystem Assessment.

MAMPU has developed and presented on Implementation of Career Advancement Pathway of Subject Matter Expert – ICT SME at the Master Committee Meeting, Search Committee, Prime Minister’s Department, No. 1/2018 on 13 March 2018 chaired by the Deputy Chief Secretary of the Prime Minister’s Department. The meeting approved the implementation and it was presented to the Public Service Department for approval.

The Public Service Promotion Board (LKPPA) No. 6/2018 on 5th October 2018 approved 14 SME ICT areas for the SME career pathway of the Information Technology Officer Service Scheme and the SME ICT evaluation criteria.Figure on 14 areas of SME ICT

ObjectiveThe objective of implementing the SME ICT career advancement pathway is as follows:

1. To accord recognition to Information Technology Officers who possess intellectual and professional capacity, extensive experience and are a source of reference within and outside the organisation.
2. To ensure the continuity of ICT expertise in the field of specialisation as an effort to enhance government service delivery system.
3. Provide savings for the government in reducing dependence on vendors/contractors in government ICT development projects.

Applications to the ICT SME pathway open to Information Technology Officer Service Scheme Grade F44 to Grade F54 which involves fourteen (14) areas of SME ICT. Officers who posssess intellectual and professional capacity, extensive experience in the field of expertise, a source of reference internally and externally and fulfill basic conditions, general and specific can submit their applications by completing information through the Sistem Pengurusan Kerjaya (SPK) which can be accessed via  spkict mampu.

IntroductionMalaysia Geospatial Online Services (MyGOS) portal is a geospatial information sharing platform for government agencies via online which enables information sharing to be conducted without physical data transfer in a secure environment. The main purpose of this development is to assist government agencies which have no infrastructure facilities such as GIS software and hardware, to encourage sharing and geospatial information usage, to enable users without GIS knowledge to use geospatial information easily without requiring Desktop GIS software, to contribute to savings on cost of procuring hardware, GIS software and application development by the agencies involved and to provide a platform to share information online in a secure environment.

BackgroundMyGOS was completed in June 2013 using the ArcGIS Online platform via the subscription method where the subscription has to be renewed every year.

In view of the increase in applications from agencies to use web GIS at their respective agencies, in 2015 MaCGDI migrated MyGOS to the Portal for ArcGIS platform to fulfil requirements at the agencies. In 2016, MyGOS was placed in the Public Sector Data Centre (PDSA) under MAMPU for a secure environment.

MaCGDI collaboration with government agencies via MyGOS platform have started since 2013. To facilitate these collaborative sessions, MaCGDI created a Standard Operating Procedure (SOP) where commencement of the consultancy process is conducted to identify an agency’s requirements. Each agency is required to provide complete information in the Preliminary Project Document (DPP) and subsequently adhere to set SOP steps.

This strategic collaboration approach is a public transformation program initiative conducted by MaCGDI to realize implementation and geospatial information sharing with government agencies. To date, there are seventy-five (75) government agencies which have used MyGOS services in GIS Development and Implementation in respective agencies. Table 1 shows the current project information status of government agencies which have been actively using MyGOS services.

MyGOS services has enabled various agencies to update and access online geospatial information and in real-time and also assist in decision-making, framing strategies as well as analysing information quickly and accurately. Geospatial information sharing is the best strategic combination for the beneficial synergy of all agencies involved. This enables geospatial information integration to be performed for the benefit of all and not confined to the interests of only a particular agency. 

Table 1: Information on Collaboration Project for Ministry/Agency 2018

BackgroundMyGOS platform which is based on the concept of map services sharing, ‘collect once, use by many’ that is virtual geospatial information sharing and information update can be performed online in a secure environment.

This initiative is solely to facilitate collaborating government agencies to share and access geospatial information online, accurately and cost effectively. It will also be able to prevent duplication of collection effort and creation of geospatial information. This will directly assist in enhancing the government service delivery system.

Functional advantages in MyGOS

• Document Management

Users can manage documents limited, confidential or public in an orderly manner using the function, 'My Content.' Document formats which can be entered are pdf, jpg and others. This function enables users to share documents safely, online. 

• Web Map 

Facilitates users to perform mapping quickly, online. Users can also design maps creatively with interesting displays such as changing the size/icon/ symbology, making labels, etc.

• GIS Application Development

Users who have no GIS background can develop GIS applications easily as there are various widgets to use as appropriate. 

• Information Sharing

Information that is limited or cannot be shared by using the function, 'Groups.'

• Storymap

Users can develop a storymap by narrating a chronological event or an interesting place/location. This storymap is an interactive view that has maps and basic information about a narration.

• Digesting geospatial information

Users can digest geospatial information through smartphones, offline or online using the function, 'Collector for ArcGIS.’

• Dashboard

Users can display interactive analytical results to be presented to top management.

Objectives 

The objectives of MyGOS development are as follows:

• Assisting Government Agencies that do not have GIS infrastructure facilities
• Contributing to cost savings in procurement, GIS software hardware and Web GIS application development
• Enable users who do not have GIS knowledge to use geospatial information easily through Web GIS
• Helping to facilitate the display of information in the latest mapping.

Impact

Cost Savings for GovernmentEach agency that intends to develop applications and process GIS data, requires high procurement costs such as hardware cost, software cost and human resources. By engaging MyGOS agencies which are collaborating with MaCGDI, there is no need for GIS procurement which is a huge savings on costs for the government.

Figure 1 and Table 2 show estimated cost savings on procurement and geospatial data sharing.

Figure 1: Graphic Cost Savings Estimates on Geospatial Data Sharing

Table 2: Cost Savings Estimates on Hardware and Software Procurement Costs

In conclusion, based on the above table it shows that each department which intends to develop the GIS project can save an estimated RM310,000 for the government.

Impact from this collaboration project, data sharing and adding data layer indirectly occur from various agencies whereby before collaboration these agencies had only their own data. Through MyGOS, agencies can add value and share various data either limited or offline, accurately, quickly and cost effectively.

Therefore commitment from all parties is necessary to further enhance the use of MyGOS towards transforming the government service delivery system.AchievementMyGOS has won the Special Achievement in GIS Awards (SAG) 2016 at ESRI International User Conference, San Diego, California on 29 June 2016. MyGOS was successfully selected from 350,000 agencies around the world. This recognition was given based on MyGOS innovation efforts in employing GIS technology in facing real world challenges.

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Rantaian Kehadapan Pemantapan platform MyGOS bagi menyediakan perkhidmatan perkongsian maklumat geospatial di antara Agensi Kerajaan secara services dapat diperluaskan.Way ForwardEnhancement of MyGOS platform to provide geospatial information sharing services between government agencies by way of services can be expanded.Further Information

1. Puan Masitah binti Abd Kadir, 03 – 88861191 & masitah.kadir@kats.gov.my
2. Puan Nor Hayati binti Abdullah, 03 – 88861206 & yatie@kats.gov.my 
3. Puan Sharefah Nor Aliah binti Shareh Nordin, 03 – 88861194 & sharefah@kats.gov.my 

Social MediaFacebook MyGeoportal/MaCGDIUrl Link

Introduction

Sistem Pengurusan Kerjaya, known as SPK is a Public Sector ICT Services repository which contains Personal Profile, Service Profile, Career Profile, Competency Development Profile and Officer’s Report.Background

IT and Government Internet Committee Meeting (JITIK) No. 2/2014 which was held on 7 November 2014 concluded that the Malaysian Administrative Modernisation and Management Planning Unit (MAMPU) with the cooperation of the Public Service Department (PSD) and the National Institute of Public Administration (INTAN) develop a Capability Development Roadmap (CDR) for the Information Technology Service scheme.

As a result, it was agreed at the Deputy Directory Generals’ (ICT) Special Meeting with the PSD Service Division on 15 April 2015 that the ICT Services Repository be developed. In line with this resolution MAMPU has developed a Sistem Pengurusan Kerjaya (SPK) for the said purpose.

Modules in SPK:

1. Profile Module
2. • Personal Profile
   • Service Profile
   • Career Profile
   • Career and Competency Development Profile
3. ICT Subject Matter Expert (SME) Module
4. • Evaluation of ICT SME Candidate
   • Recognition of ICT SME
   • Report
   • Dashboard
5. Subject Matter Expert Special Assignment (SSA) Module
6. • Subject Matter Expert Special Assigment (SSA) 
   • Report
   • Dashboard

Objective

SPK is developed to:

• Strengthen human resource management by enhancing current ICT personnel scheme from the date of appointment to termination of service for more comprehensive management and career advancement;
• Strengthen career advancement with the creation of a systematic management and career advancement planning system for ICT personnel;
• Manage and recognize professional ICT personnel with competence, exemplary performance and highly competitiven; and
• Strengthen ICT governance and service management at central agency level and in  public sector agencies.

User Status

Since its launch in July 2017, there are only 428 SPK users. SPK users have increased from time to time as a result of promotional activities and active announcements conducted by the ICT Strategic and Architecture Development Division.

As of March 2019, there is a total of 8118 SPK users with user percentage distribution according to service scheme as follows:

1. Information Technology Officer Service Scheme – 89%
2. Assistant Information Technology Officer Service Scheme – 89%
3. Computer Technician Service Scheme – 68%

Maklumat Lanjut

The Ministry of Works (KKR) is one of the Government agencies responsible for regulating and implementing the development and maintenance of public infrastructure in Malaysia, especially roads, highways and Federal Public Buildings (BGSP). For road development and maintenance, KKR is responsible for regulating the development and maintenance of Federal Roads.

Federal Roads are roads in any state that have been declared as Federal Roads by the Minister of Works after consultation with the relevant State Government. The declaration of a road as a Federal Road is implemented through an order gazetted and tabled in the Dewan Rakyat. Federal Roads are divided into 7 categories, namely Main Federal Roads, FELDA (Federal Land Development Authority) Federal Roads, Access Roads to Federal Institutions, Access Roads to Industrial Areas, Access Roads to Regional Development Authority, Designated Federal Territory Roads and Toll Highways. Based on the Malaysian Road Statistics Book 2022 Edition, as of 31 December 2021, the total length of Federal Roads is 20,039.197km.

To improve the level of safety and comfort of road users in Malaysia, especially Federal Roads, KKR has introduced the MYJalan Campaign initiative initiated by the Minister of Works, Yang Berhormat Alexander Nanta Linggi. The MYJalan Campaign is held to increase accountability among road users where roads are a shared responsibility, educate users through advocacy programs on the types of road maintenance available, facilitate the way for road users to make complaints through the MYJalan application as a local complaint and improve the road maintenance monitoring system to overcome critical issues often faced by users, namely damaged roads or potholes.

Through the MYJalan campaign, KKR has also implemented the digitalization of road damage complaint management through the development of the MYJalan KKR mobile application. The MYJalan KKR application was first developed starting in August 2021 and can be used starting in January 2022. The MYJalan KKR application has been integrated with the Public Complaints Management System (SISPAA) under the Public Complaints Bureau (BPA) as the main system for managing Public Sector complaints. The MYJalan application also uses geospatial services provided by the National Geospatial Center (PGN), Ministry of Natural Resources, Environment and Climate Change (NRECC). There are 10 categories of complaints related to road damage that users can complain about, namely damaged roads, potholes, traffic lights, street lights, signs, public facilities, road furniture, landslides, road lines and obstacles. Complaints received through the MYJalan KKR application will be distributed to the relevant road authorities for action. The MYJalan application was also inaugurated by the Prime Minister on 24 August 2023 in conjunction with the launch of the MYJalan Campaign. The MYJalan application can be downloaded through application stores such as Google Play, App Store and App Gallery.

This initiative is one of the digital transformations in the field of job procurement, in line with the Government's strategic thrust in the Malaysia Digital Economy Blueprint. This initiative supports Goal 9: Industry, Innovation and Infrastructure of the United Nations Sustainable Development Goals (SDG).

Outcome/Impact

Through the implementation of the MYJalan application, KKR aims to improve the quality of roads in Malaysia, thereby increasing the comfort and safety of road users. The MYJalan application is also targeted to become a One-Stop-Center (OSC) for road damage complaints and this is in line with the wishes of the Minister of Works who wants to make it easier for users to make complaints even if the road is not maintained by KKR in line with the principle of 'No Wrong Door Policy'. As a result, there is a good cooperation between KKR and other road authorities such as the State Government and Local Authorities (PBT) in managing user complaints.

Due to the easy method of using this application and its principle of receiving all complaints related to roads belonging to various parties, it is seen to have successfully attracted the attention of the people to use it when the high number of complaints was recorded by KKR, proving that the basis of the MyJalan campaign which wants the involvement of the people together to be responsible for maintaining the roads has been achieved.

The following is the status of the implementation of the MYJalan application until 30 September 2023:

Figure 1: Status of Implementation of the KKR MYJalan Application

Of the 2,864 complaints received up to 30 September 2023, the highest category of complaints received was Potholes with 1458 complaints. The following are the statistics of complaints received by category up to 30 September 2023”

Figure 2: Complaints Statistics by Category

More Information

Corporate Communications Unit

Ministry of Works

6th Floor, Block B, Works Complex

Jalan Sultan Salahuddin

50580 Kuala Lumpur

Social Media:

Responsible Agency: Ministry of Works

Links to Specific Pages and FAQs