What is UTC?

The Urban Transformation Centre (UTC) or Urban Transformation Centre is one of the Government's efforts and initiatives to provide various key Government and private sector services to the urban community in a one-stop centre or in one building. The urban community can do various things with Government and private departments in one building, saving time without having to go to other Government buildings.

It is part of the Blue Ocean strategy introduced to improve the quality of services through strategic collaboration between Government agencies and the private sector.

This initiative is implemented by the government to ensure that urban communities receive services and transactions under one roof. As a center that combines Government Shared Services such as the National Registration Department Counter, Road Transport Department, Inland Revenue Board, e-Procurement, Immigration and Kuala Lumpur City Hall (DBKL).

UTC can be an effective medium in helping to ease the burden of the population, especially to overcome the problem of rising cost of living by obtaining supplies of daily goods at reasonable prices.

Background 

The first UTC in Melaka was launched by the Prime Minister on 23 June 2012. 

The UTC is a complement to the Community Transformation Programme (CTP) to ensure that all government programme and service initiatives offer maximum service to the people as a one-stop centre.

The UTC is a symbol of the government's continuous initiatives, through more innovative and creative methods and has a great impact on the people's satisfaction with the services provided by the government.

What are the Objectives of UTC Implementation?

The objectives of UTC implementation are to: 

• Make it easier for the public to carry out various transactions with government and private departments without having to go to any other government building at any one time; "One Multi-Service Center" integrated beyond normal office operating hours.
• Make it easier for urban communities to access services provided by government agencies and Non-Governmental Bodies under one roof through the Urban Transformation Program. 

What are the benefits of UTC?

The urban community will enjoy the following benefits:

1. Government and private services in one building in the form of a one-stop centre.
2. Doing various business in one building with time and cost savings.
3. Prioritizing the people by providing comfort in life through more efficient and economical services.
4. Complementing the Community Transformation Program (CTP) to ensure that government services, initiatives and programs can provide maximum benefits to the people.
5. Facilitating people's access to services offered by the government and the private sector.

Forward Chain

In providing effective services to the people, the Government has also provided Mobile Community Transformation Centres or better known as Mobile CTCs.

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