What is UTC?

The Urban Transformation Centre (UTC) or Urban Transformation Centre is one of the Government's efforts and initiatives to provide various key Government and private sector services to the urban community in a one-stop centre or in one building. The urban community can do various things with Government and private departments in one building, saving time without having to go to other Government buildings.

It is part of the Blue Ocean strategy introduced to improve the quality of services through strategic collaboration between Government agencies and the private sector.

This initiative is implemented by the government to ensure that urban communities receive services and transactions under one roof. As a center that combines Government Shared Services such as the National Registration Department Counter, Road Transport Department, Inland Revenue Board, e-Procurement, Immigration and Kuala Lumpur City Hall (DBKL).

UTC can be an effective medium in helping to ease the burden of the population, especially to overcome the problem of rising cost of living by obtaining supplies of daily goods at reasonable prices.

Background 

The first UTC in Melaka was launched by the Prime Minister on 23 June 2012. 

The UTC is a complement to the Community Transformation Programme (CTP) to ensure that all government programme and service initiatives offer maximum service to the people as a one-stop centre.

The UTC is a symbol of the government's continuous initiatives, through more innovative and creative methods and has a great impact on the people's satisfaction with the services provided by the government.

What are the Objectives of UTC Implementation?

The objectives of UTC implementation are to: 

• Make it easier for the public to carry out various transactions with government and private departments without having to go to any other government building at any one time; "One Multi-Service Center" integrated beyond normal office operating hours.
• Make it easier for urban communities to access services provided by government agencies and Non-Governmental Bodies under one roof through the Urban Transformation Program. 

What are the benefits of UTC?

The urban community will enjoy the following benefits:

1. Government and private services in one building in the form of a one-stop centre.
2. Doing various business in one building with time and cost savings.
3. Prioritizing the people by providing comfort in life through more efficient and economical services.
4. Complementing the Community Transformation Program (CTP) to ensure that government services, initiatives and programs can provide maximum benefits to the people.
5. Facilitating people's access to services offered by the government and the private sector.

Forward Chain

In providing effective services to the people, the Government has also provided Mobile Community Transformation Centres or better known as Mobile CTCs.

Links to specific pages

Introduction

RTC is a driver and complement to the Rural Transformation Programme (RTP) which aims to accelerate the improvement of living standards and well-being of the people.

RTC connects rural communities with activities that have high added value to create economic impact and multiple incomes.

RTC offers opportunities to local residents such as:

• Sell high value-added agricultural products directly
• Purchase supplies and services for consumers at low prices
• Acquire skills, undergo training and entrepreneurship development programs
• Access financial assistance and other services directly
• Share and exchange information and knowledge

What is RTC?

RTC is a place that implements integrated initiatives introduced by the government under the National Blue Ocean Strategy 4 (NBOS4).   All these initiatives will be implemented in the RTC and an area within a 100km radius of the RTC.   Under the implementation of programs in the RTC, a total of 8 initiatives have been identified, namely:

a. Initiative 1-Skills Training for Rural Residents

b. Initiative 2-Establishment of 1Malaysia Information Kiosks

c. Initiative 3-High Value Agriculture

d. Initiative 4-Agro-Food Product Processing

e. Initiative 5-Supply Chain Management for Agricultural Produce

f. Initiative 6-University Collaboration

g. Initiative 7-Food Safety and Pharmaceutical Services

h. Initiative 8-Financial Financing Facilities for Rural Residents

The implementation of these eight initiatives is led by various Ministries in addition to cooperation and support from other relevant Ministries. For example, in the implementation of Initiative 4, which is the processing of agro-food products, agro-based industry product entrepreneurs are assisted in the development of their products through branding, labelling, packaging and certification with the assistance of various agencies, including the Federal Agricultural Marketing Authority (FAMA), MARDI and the Department of Health.

What are the RTC Implementation Objectives?

The objectives of TC implementation are as follows:

1. Increase the income of the population

2. Reduce the cost of living

3. Increase the access of rural communities to government services

What is the impact of implementing RTC?

1. Ensuring efficient delivery of public services and making it easier for the people as customers.

2. Providing benefits to rural residents to conduct any business with ministries, various state government agencies and private companies located in one building.

3. Utilizing the facilities and training provided and providing opportunities for rural residents to increase their income.

4. Opening up job opportunities and improving the supply chain of agricultural products and local economic activities in rural areas.Pautan kepada halaman yang spesifik

What is Mini RTC

Mini Rural Transformation Center (Mini RTC) is a rural sector transformation which is also part of the National Transformation Policy.

Mini RTC is a 'One Stop Multi-Service' center for villagers in obtaining services offered by the Government.

The Mini RTC program was introduced as one of the government's initiatives in an effort to accelerate the transformation of rural areas into productive, developed and competitive areas through a program to bridge the digital divide and as a one-stop center for rural communities to obtain services offered by the government.

The Mini RTC Program consists of:

a. Community Training - Providing training to local residents including rural skills training and ICT training.

b. Local Services - Providing services in collaboration with Government/private agencies, namely Financial Services and Mobile Counters/Open Counters (example: JPJ, POS, EBB)

c. Volunteering - Organizing volunteer programs/activities for local residents (example: gotong-royong, awareness briefings, tuition, KOSPEN)

d. Agricultural Produce Collection/Small and Medium Industries (SMEs) - Providing facilities for collecting and promoting agricultural produce/SME products of local residents.

Background

Mini RTC was previously known as Medan Infodesa (MID) which was upgraded in line with the announcement of the Honorable Prime Minister in the 2013 Budget. The proposed upgrade is an effort by the Government to accelerate the transformation of rural areas into productive, developed and competitive areas.

Now, the role of Mini RTC has become wider and more unlimited, compared to MID which only functions as an ICT centre and focuses on the implementation of programmes to bridge the digital divide. Mini RTC will be a platform to coordinate all programmes from various Agencies/Departments based on the concept of the National Blue Ocean Strategy 5 (NBOS 5 and NBOS 8).

The move to upgrade MID to Mini RTC can also expand the scope, role and function of the existing Manager. The focus is now on efforts to encourage collaboration between various agencies/departments/private sector in terms of energy and expertise to implement programmes at the Mini RTC premises. This collaboration is carried out by maximizing the use of existing resources in the various ministries involved to create a surge in rural development through cost savings and the implementation of programs/activities in a short period of time (quick win).

What are the Mini RTC Objectives?

1. To be a 'One Stop Centre' for rural residents.

2. To provide infrastructure for villagers to market their products to improve their socio-economic status.

Number of Mini RTCs by State

What is the impact of Mini RTCs?

The impact that can be obtained by establishing Mini RTCs is to improve the quality of life of rural communities through aspects of increasing income, reducing the cost of living, as well as improving access to government services.

Links to specific pages

What is GAMMA?

The Malaysian Government Mobile Application Gallery (GAMMA), is a centralised and authentic gallery introduced by the Government in 2015 to make it easier for Malaysians to download applications needed for government-related matters. This centralised gallery houses secure, trusted and authentic Government mobile applications through the "One Stop Centre" concept and has been established at the Public Sector Data Centre (PDSA).

GAMMA is a mobile-based Government service innovation that aims to diversify Government service channels through smart devices.   In line with the tagline "Mobility, Smart Lifestyle", citizens can use Government services anywhere and anytime.

Smartphone users who have the GAMMA application will be able to access and download all the listed government applications for free without having to doubt their authenticity. In addition, the GAMMA application is also interactive, fast, user-friendly, free and can be adapted to various types of smart devices based on Android, iOS and Windows.

The implementation of GAMMA is very significant to the public service because it covers all Public Sector agencies which will have a huge impact on improving the Government service delivery system.

What are the Objectives of GAMMA?

The main objectives of GAMMA are as follows:

1.  Provide a secure, trusted and authentic mobile application warehouse/gallery for use by the people to obtain services provided by Government agencies.

2.  Provide easy tools/software to develop mobile applications that can assist Government officials in developing mobile service applications in their own agencies

3.  Innovation of online government services via mobile according to the latest technological developments is accessible to all levels of society anytime and anywhere.

4.  Diversify government service delivery channels for the convenience of the peopleWhat Impact Can Be Achieved Through GAMMA?

1.  Increase the readiness of agencies to provide government services via mobile phones.

2.  Increase the implementation of digital information throughout the country.

3.  Cost savings to the government through GAMMA infrastructure sharing and promotion.

4.  Improve quality and productivity.

5.  Fast, broad and easy information sharing between the Government and the people.

6.  Increase the awareness of the people towards Government mobile services.

7.  Applications can be downloaded quickly and easily.

8.  Attract the interest of the younger generation to use Government services via mobile.

Recognition

GAMMA participated in the Globals mobileGov Awards competition held on 8 to 9 May 2017 in Brighton, United Kingdom. GAMMA won the “MobileGov Special Recognition” category award, namely “Excellence in Designing the Future of eGovernment’

Next Generation     

GAMMA has the potential to continue to grow because with mobile device penetration of 143.8% and broadband subscriptions of 30.8 million out of Malaysia’s total population of 30.68 million, the provision of Government services through mobile applications will enable fast, extensive and easy information sharing to the people.

Links to GAMMA Pages and Videos

INTRODUCTION

The Government SMS Gateway Service 15888 (mySMS 15888) is an initiative of the Malaysian Administrative Modernization and Management Planning Unit (MAMPU) started in 2008 as a platform for Government agencies to deliver services through the Short Message System (SMS) channel.

MAMPU appoints operators from qualified companies as Government SMS service providers who are responsible for the development, operation and maintenance of mySMS 15888 as well as expanding the implementation of the mySMS 15888 system.

OBJECTIVES

mySMS 15888 aims to:

• Improve the effectiveness of the government service delivery system.
• Ensure that mobile service charges imposed on users are uniform and reasonable. 

OUTCOMES / IMPACT

Advantages of mySMS 15888 service

• Payment status notification - Guaranteed payment received via SMS Receipt
• Information notification - Via SMS notification
• MySMS Portal Facility - Monitoring and reporting of SMS transactions provided
• Comprehensive Coverage - Covers rural or rural areas with low internet access
• Wider reach - Allows Government Agencies to make announcements more effectivelyCode 15888 is known as the SMS service of all Government Agencies

MORE INFORMATION

Ms. Adawiyah Binti Md Ashar

Senior Assistant Director,

Application Development Division,

MAMPU

Telephone: 03-8892 7494

Email: adawiyah@mampu.gov.my

Mr. Mohd Nazmir bin Abdul Munir

Assistant Information Technology Officer

Application Development Division,

MAMPU

Telephone: 03-8892 7494

Email:nazmir@mampu.gov.my

Ms. Wong Ching Ching 

Assistant Information Technology Officer

Application Development Division,

MAMPU

Telephone: 03-8872 6396

Email: cching@mampu.gov.my